The Convergence of Technology With Customer Service and Programs to Highlight 2010 EMACS Agenda

ATLANTA, Aug. 12 /PRNewswire/ -- "Smart" technologies from mobile phones to appliances and advanced meters are changing the way utilities communicate with their customers. EMACS 2010 – The Customer Experience Conference will offer thought-provoking content and a dedicated forum to address customer-focused challenges and opportunities in this time of industry transformation, conference organizer Chartwell Inc. announced.

Chartwell today unveiled the completed agenda for its flagship conference at www.emacsconference.com. The 13th annual EMACS Conference will be held Oct. 25-27 at the Manchester Grand Hyatt in San Diego and feature unparalleled case studies supporting the conference theme - High Tech, High Touch 2.0: Understand and Connect with your Customers.

The 2010 opening general session will feature a keynote presentation from professional futurist Garry Golden and an industry address from Michael Niggli, president and chief operating officer for San Diego Gas & Electric, the EMACS 2010 host utility.

The keynote addresses commence two days of information and networking opportunities for professionals in customer service, energy efficiency, marketing, communications, Web, billing and other customer-oriented programs and services. Attendees will hear from AEP, Georgia Power, PPL Electric Utilities, Santee Cooper, SRP and more. In addition, attendees can participate in the executive panel discussion. Facilitated by Chartwell analysts, the forum features leaders from Arizona Public Service, E.ON U.S. and San Diego Gas & Electric who will share insights into their customer-focused strategies.

"We are delighted to once again host a forum that brings together the industry's customer service and marketing leaders," said Dennis Smith, EMACS chair and vice president for conference organizer Chartwell. "This year's agenda offers ideas and proven solutions for some of the most pertinent issues utilities are addressing today, as well as inspiration to address the challenges of tomorrow."

EMACS – The Customer Experience Conference also showcases the leading vendors and suppliers of customer-focused technologies and services. To view the completed agenda, visit www.emacsconference.com.

ABOUT CHARTWELL INC.

Chartwell is an independent information firm that produces in-depth, objective research on customer-facing issues within the utility industry. With its research as the foundation, Chartwell offers conferences and other educational events where utility leaders and Chartwell analysts discuss successful programs, innovative strategies and solutions to the industry's most pressing issues.

SOURCE Chartwell