TouchScape and Peragis Partner to Provide Email Marketing and Online Customer Service Solutions for Travel Agencies

Apr 03, 2001, 01:00 ET from TouchScape Corporation

    PHOENIX, April 3 /PRNewswire/ -- TouchScape and Peragis Inc. (CDNX: PRG)
 today announced an agreement to provide Internet-based Customer Relationship
 Management (CRM) tools designed to help travel agencies build customer loyalty
 and make the transition from order taking to proactive marketing.
     With airline commissions being squeezed, travel agencies are attempting to
 increase their focus on selling the more profitable complex travel products
 like cruises and tours.  TouchScape's Web-based tools will enable travel
 agents to better service and sell these products to their leisure travel
 clients by providing Web-enabled client registration, customer self-service,
 agent-assisted service, and permission-based email marketing.  TouchScape CEO
 Brian Hoover stated, "TouchScape and Peragis are pioneering the use of the
 Internet to simplify workflow, decrease costs, and improve the quality of
 customer interaction in the travel industry.  We believe that agents are the
 bedrock of this industry and it's time they received their share of Internet
 technologies to help them deliver the optimum in service to their customers."
     This relationship will complement Peragis' existing suite of Internet-
 based travel products, which are already an integral part of the travel agent
 community.  The TouchScape CRM technology will interface with Peragis'
 Central, an enterprise intranet tool focused on providing travel agency
 consortia groups the tools to increase their level of service to members, and
 SiteWizard, a customizable template-based Website design program empowering
 travel agencies to brand, build and modify professional customized websites.
 TouchScape will take agents' Websites to the next level by enabling more
 personal and profitable interactions with each customer.  In addition, the
 technology will interface with numerous travel applications through a
 centralized database that is controlled by the agency.  The net result will
 help the travel agency community reduce costs, improve business efficiencies,
 enhance e-customer service levels, and bring added value to the role of travel
 agents in the growing and competitive travel industry.
     "Today travel agents are looking for ways to better serve their clients
 and maintain a competitive advantage.  We are continuously offering Peragis
 customers access to applications that will enable them to achieve their goals.
 CRM tools have been proven to increase sales and loyalty on Websites and are
 the next logical addition to our innovative offerings," commented Les Cantin,
 Senior Vice President for Peragis.  "We are excited about the profit and
 efficiency potential TouchScape products hold for our customers."
 
     About Peragis Inc.
     Peragis Inc. (CDNX: PRG) provides Internet-based travel applications and
 integration services focused on empowering travel consortia and travel
 agencies to lower operational costs and increase service to customers.
 Peragis also facilitates bringing travel suppliers to the desktop of travel
 agents.  Peragis has formed strategic alliances and business relationships
 with leading global distribution systems and travel suppliers including Sabre,
 Galileo, TravCom, InstantService.com, GIANTS Canada, TravelPlus, Hickory
 Travel Systems and others.  For more information about Peragis visit
 www.peragis.com.
 
     About TouchScape
     TouchScape provides affordable Web-hosted software that connects travel
 companies to their customers by adding email marketing, online registration,
 and customer service to their Websites.  Unlike most existing Websites,
 TouchScape-empowered Websites facilitate full-circle inbound and outbound
 customer communications to increase sales and loyalty.
     TouchScape technology partners include Cisco, Compaq, Level 3, Macromedia,
 and Microsoft.  Visit www.touchscape.com or call 1-888-596-9195 for a free
 product demonstration.
 
 

SOURCE TouchScape Corporation
    PHOENIX, April 3 /PRNewswire/ -- TouchScape and Peragis Inc. (CDNX: PRG)
 today announced an agreement to provide Internet-based Customer Relationship
 Management (CRM) tools designed to help travel agencies build customer loyalty
 and make the transition from order taking to proactive marketing.
     With airline commissions being squeezed, travel agencies are attempting to
 increase their focus on selling the more profitable complex travel products
 like cruises and tours.  TouchScape's Web-based tools will enable travel
 agents to better service and sell these products to their leisure travel
 clients by providing Web-enabled client registration, customer self-service,
 agent-assisted service, and permission-based email marketing.  TouchScape CEO
 Brian Hoover stated, "TouchScape and Peragis are pioneering the use of the
 Internet to simplify workflow, decrease costs, and improve the quality of
 customer interaction in the travel industry.  We believe that agents are the
 bedrock of this industry and it's time they received their share of Internet
 technologies to help them deliver the optimum in service to their customers."
     This relationship will complement Peragis' existing suite of Internet-
 based travel products, which are already an integral part of the travel agent
 community.  The TouchScape CRM technology will interface with Peragis'
 Central, an enterprise intranet tool focused on providing travel agency
 consortia groups the tools to increase their level of service to members, and
 SiteWizard, a customizable template-based Website design program empowering
 travel agencies to brand, build and modify professional customized websites.
 TouchScape will take agents' Websites to the next level by enabling more
 personal and profitable interactions with each customer.  In addition, the
 technology will interface with numerous travel applications through a
 centralized database that is controlled by the agency.  The net result will
 help the travel agency community reduce costs, improve business efficiencies,
 enhance e-customer service levels, and bring added value to the role of travel
 agents in the growing and competitive travel industry.
     "Today travel agents are looking for ways to better serve their clients
 and maintain a competitive advantage.  We are continuously offering Peragis
 customers access to applications that will enable them to achieve their goals.
 CRM tools have been proven to increase sales and loyalty on Websites and are
 the next logical addition to our innovative offerings," commented Les Cantin,
 Senior Vice President for Peragis.  "We are excited about the profit and
 efficiency potential TouchScape products hold for our customers."
 
     About Peragis Inc.
     Peragis Inc. (CDNX: PRG) provides Internet-based travel applications and
 integration services focused on empowering travel consortia and travel
 agencies to lower operational costs and increase service to customers.
 Peragis also facilitates bringing travel suppliers to the desktop of travel
 agents.  Peragis has formed strategic alliances and business relationships
 with leading global distribution systems and travel suppliers including Sabre,
 Galileo, TravCom, InstantService.com, GIANTS Canada, TravelPlus, Hickory
 Travel Systems and others.  For more information about Peragis visit
 www.peragis.com.
 
     About TouchScape
     TouchScape provides affordable Web-hosted software that connects travel
 companies to their customers by adding email marketing, online registration,
 and customer service to their Websites.  Unlike most existing Websites,
 TouchScape-empowered Websites facilitate full-circle inbound and outbound
 customer communications to increase sales and loyalty.
     TouchScape technology partners include Cisco, Compaq, Level 3, Macromedia,
 and Microsoft.  Visit www.touchscape.com or call 1-888-596-9195 for a free
 product demonstration.
 
 SOURCE  TouchScape Corporation