U.S. Army Leverages Customer Relationship Management Services From Precision Response Corporation for Online University Initiative With PricewaterhouseCoopers

Apr 18, 2001, 01:00 ET from Precision Response Corporation

    FORT LAUDERDALE, Fla., April 18 /PRNewswire/ -- Precision Response
 Corporation (PRC), a leader in Customer Relationship Management (CRM), today
 announced that its customer care services will be used as part of
 PricewaterhouseCoopers' online learning portal solution selected by the
 U.S. Army last December, providing soldiers with convenient and easy access to
 higher education degrees and advanced training certifications.  PRC is a
 division of USA Networks, Inc.'s (Nasdaq:   USAI) Information and Services unit.
     The Army University Access Online Program (AUAO) enables U.S. enlisted
 soldiers to use an education Web portal to take distance-learning courses and
 earn certificates, associate's degrees, bachelor's degrees and master's
 degrees while they continue to serve. The Army estimates that as many as
 80,000 soldiers could participate in the program by its fifth year.
     Under this contract, PRC will offer customer support to the soldier-
 students by operating the Army University's Help Desk and related technical
 support.  PRC's customer care and help desk services solutions are being used
 successfully by a wide range of enterprises, including AT&T, DIRECTV, British
 Airways and IBM.
     "PRC will provide every soldier-student access to a 24-hour customer
 support Help Desk to answer any technical question they might have," said Wes
 O'Brien, PRC's President and COO.  "We are extremely proud that PRC's
 technology and support staff will be there whenever any student needs help to
 accomplish their goals while serving our country."
     "We were pleased to have Precision Response Corporation as part of our
 Army University Access Online solutions-provider team," said Jill Kidwell,
 Management Consulting Services partner with PricewaterhouseCoopers.  "We
 believe that our project management experience and deep knowledge of higher
 education, as well as our collaboration with companies such as Precision
 Response Corporation and others -- were key to the U.S. Army's consideration
 and selection of PricewaterhouseCoopers' consulting services on this
 significant project."
 
     About PRC
     Precision Response Corporation (www.prcnet.com), a division of USA
 Networks, Inc.'s Information and Services unit, is a leader in outsourced
 customer care, providing a fully integrated mix of traditional call center and
 e-commerce customer care technologies and services to better support e-
 commerce and Customer Relationship Management. It was the first service to
 provide real-time live customer support over the Internet via the "click-to-
 talk," "click-to-e-mail," and "click-to-chat" functions. PRC partners with
 large corporations and high-growth Internet-focused companies, including
 American Express, AT&T, British Airways, and DIRECTV, to help them better
 develop pre- and post-sales customer relationships.  The company is
 headquartered in Ft. Lauderdale, Florida and currently employs over 12,000 CRM
 professionals.
 
     About PricewaterhouseCoopers
     The Management Consulting Services practice of PricewaterhouseCoopers
 helps clients maximize their business performance by integrating strategic
 change, process improvements and technology solutions.  Through a worldwide
 network of skills and resources, consultants manage complex projects with
 global capabilities and local knowledge, from strategy through implementation.
 PricewaterhouseCoopers (www.pwcglobal.com) is the world's largest professional
 services organization.  Drawing on the knowledge and skills of more than
 150,000 people in 150 countries, we help our clients solve complex business
 problems and measurably enhance their ability to build value, manage risk and
 improve performance in an Internet-enabled world.  PricewaterhouseCoopers
 refers to the member firms of the worldwide PricewaterhouseCoopers
 organization.
 
 

SOURCE Precision Response Corporation
    FORT LAUDERDALE, Fla., April 18 /PRNewswire/ -- Precision Response
 Corporation (PRC), a leader in Customer Relationship Management (CRM), today
 announced that its customer care services will be used as part of
 PricewaterhouseCoopers' online learning portal solution selected by the
 U.S. Army last December, providing soldiers with convenient and easy access to
 higher education degrees and advanced training certifications.  PRC is a
 division of USA Networks, Inc.'s (Nasdaq:   USAI) Information and Services unit.
     The Army University Access Online Program (AUAO) enables U.S. enlisted
 soldiers to use an education Web portal to take distance-learning courses and
 earn certificates, associate's degrees, bachelor's degrees and master's
 degrees while they continue to serve. The Army estimates that as many as
 80,000 soldiers could participate in the program by its fifth year.
     Under this contract, PRC will offer customer support to the soldier-
 students by operating the Army University's Help Desk and related technical
 support.  PRC's customer care and help desk services solutions are being used
 successfully by a wide range of enterprises, including AT&T, DIRECTV, British
 Airways and IBM.
     "PRC will provide every soldier-student access to a 24-hour customer
 support Help Desk to answer any technical question they might have," said Wes
 O'Brien, PRC's President and COO.  "We are extremely proud that PRC's
 technology and support staff will be there whenever any student needs help to
 accomplish their goals while serving our country."
     "We were pleased to have Precision Response Corporation as part of our
 Army University Access Online solutions-provider team," said Jill Kidwell,
 Management Consulting Services partner with PricewaterhouseCoopers.  "We
 believe that our project management experience and deep knowledge of higher
 education, as well as our collaboration with companies such as Precision
 Response Corporation and others -- were key to the U.S. Army's consideration
 and selection of PricewaterhouseCoopers' consulting services on this
 significant project."
 
     About PRC
     Precision Response Corporation (www.prcnet.com), a division of USA
 Networks, Inc.'s Information and Services unit, is a leader in outsourced
 customer care, providing a fully integrated mix of traditional call center and
 e-commerce customer care technologies and services to better support e-
 commerce and Customer Relationship Management. It was the first service to
 provide real-time live customer support over the Internet via the "click-to-
 talk," "click-to-e-mail," and "click-to-chat" functions. PRC partners with
 large corporations and high-growth Internet-focused companies, including
 American Express, AT&T, British Airways, and DIRECTV, to help them better
 develop pre- and post-sales customer relationships.  The company is
 headquartered in Ft. Lauderdale, Florida and currently employs over 12,000 CRM
 professionals.
 
     About PricewaterhouseCoopers
     The Management Consulting Services practice of PricewaterhouseCoopers
 helps clients maximize their business performance by integrating strategic
 change, process improvements and technology solutions.  Through a worldwide
 network of skills and resources, consultants manage complex projects with
 global capabilities and local knowledge, from strategy through implementation.
 PricewaterhouseCoopers (www.pwcglobal.com) is the world's largest professional
 services organization.  Drawing on the knowledge and skills of more than
 150,000 people in 150 countries, we help our clients solve complex business
 problems and measurably enhance their ability to build value, manage risk and
 improve performance in an Internet-enabled world.  PricewaterhouseCoopers
 refers to the member firms of the worldwide PricewaterhouseCoopers
 organization.
 
 SOURCE  Precision Response Corporation