USAirways.com Named Best Airline Web Site by NPD New Media Services

Apr 20, 2001, 01:00 ET from US Airways

    ARLINGTON, Va., April 20 /PRNewswire Interactive News Release/ -- US
 Airways' popular Web site -- http://www.usairways.com -- was named number one
 in customer satisfaction among the major airline Web sites in the Winter 2000
 survey conducted by NPD New Media Services, which is part of NPD Group and one
 of the nation's largest marketing research firms.
     The NPD survey, which is based upon customer responses, ranked six major
 airline Web sites and cited usairways.com for its user friendliness and for
 offering accurate and relevant search results.  Customers also recognized
 usairways.com for having the most up to date site information, and for the
 ability to seamlessly find the lowest fares on specific routes.
     "The best means of measuring performance is through the eyes of
 customers," said US Airways Vice President of Sales Steven Tracas.  "We
 listened to our customers and made significant enhancements to the site.  As a
 result, usairways.com is easier to use, simpler to follow, and is the site of
 choice for many airline travelers.  We are delighted to receive this
 distinguished honor."
     The NPD survey measured airline Web sites in the areas of content, special
 offers, ease of use, breadth of choice, and the ability to meet multiple
 customer needs.
     US Airways introduced its Web site in February 1996.  The site was
 redesigned in March 2000, bringing a number of attractive new features,
 including a more efficient search option and the ability for customers to find
 the lowest available fare before choosing a specific flight.  US Airways also
 added icon buttons to make the site easier to navigate, and enhanced the help
 functions, which now are accessible from anywhere on the site.
     Other features of usairways.com include the ability to receive fare
 discounts and Dividend Miles bonuses when purchasing tickets online.  US
 Airways also offers members of its Dividend Miles program an online list of
 destinations that have the most favorable seat availability for award travel,
 and US Airways' E-Savers fare discounts, which weekly are sent electronically
 and posted on the site.
     In the summer of 2000, usairways.com received the top airline ranking
 among 10 airline Web sites from Gomez Advisors for its ease of use, and was
 named the number one airline Web site by eMarketer, which evaluated 150
 airline Web sites.
     US Airways, the US Airways Express carriers, US Airways Shuttle, and
 low-fare MetroJet fly to 203 destinations worldwide, including 38 states in
 the U.S., Aruba, Bermuda, Cancun, Grand Cayman, Montego Bay, Nassau, Santo
 Domingo, San Juan, St. Thomas, St. Maarten, St. Croix, and the Canadian
 destinations of Toronto, Montreal, Ottawa and Hamilton.  US Airways
 transatlantic destinations include Amsterdam, Frankfurt, London, Madrid,
 Manchester, Munich, Paris and Rome.
     US Airways also will begin service between Philadelphia and Brussels,
 Belgium, effective May 9, 2001.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X78362864
 
 

SOURCE US Airways
    ARLINGTON, Va., April 20 /PRNewswire Interactive News Release/ -- US
 Airways' popular Web site -- http://www.usairways.com -- was named number one
 in customer satisfaction among the major airline Web sites in the Winter 2000
 survey conducted by NPD New Media Services, which is part of NPD Group and one
 of the nation's largest marketing research firms.
     The NPD survey, which is based upon customer responses, ranked six major
 airline Web sites and cited usairways.com for its user friendliness and for
 offering accurate and relevant search results.  Customers also recognized
 usairways.com for having the most up to date site information, and for the
 ability to seamlessly find the lowest fares on specific routes.
     "The best means of measuring performance is through the eyes of
 customers," said US Airways Vice President of Sales Steven Tracas.  "We
 listened to our customers and made significant enhancements to the site.  As a
 result, usairways.com is easier to use, simpler to follow, and is the site of
 choice for many airline travelers.  We are delighted to receive this
 distinguished honor."
     The NPD survey measured airline Web sites in the areas of content, special
 offers, ease of use, breadth of choice, and the ability to meet multiple
 customer needs.
     US Airways introduced its Web site in February 1996.  The site was
 redesigned in March 2000, bringing a number of attractive new features,
 including a more efficient search option and the ability for customers to find
 the lowest available fare before choosing a specific flight.  US Airways also
 added icon buttons to make the site easier to navigate, and enhanced the help
 functions, which now are accessible from anywhere on the site.
     Other features of usairways.com include the ability to receive fare
 discounts and Dividend Miles bonuses when purchasing tickets online.  US
 Airways also offers members of its Dividend Miles program an online list of
 destinations that have the most favorable seat availability for award travel,
 and US Airways' E-Savers fare discounts, which weekly are sent electronically
 and posted on the site.
     In the summer of 2000, usairways.com received the top airline ranking
 among 10 airline Web sites from Gomez Advisors for its ease of use, and was
 named the number one airline Web site by eMarketer, which evaluated 150
 airline Web sites.
     US Airways, the US Airways Express carriers, US Airways Shuttle, and
 low-fare MetroJet fly to 203 destinations worldwide, including 38 states in
 the U.S., Aruba, Bermuda, Cancun, Grand Cayman, Montego Bay, Nassau, Santo
 Domingo, San Juan, St. Thomas, St. Maarten, St. Croix, and the Canadian
 destinations of Toronto, Montreal, Ottawa and Hamilton.  US Airways
 transatlantic destinations include Amsterdam, Frankfurt, London, Madrid,
 Manchester, Munich, Paris and Rome.
     US Airways also will begin service between Philadelphia and Brussels,
 Belgium, effective May 9, 2001.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X78362864
 
 SOURCE  US Airways