Verizon Wireless Adds 160 Jobs in Laurel Call Center

New Positions Help Keep Pace with Customer Demand,

Provide Superior Customer Service



Apr 24, 2001, 01:00 ET from Verizon Wireless

    LAUREL, Md., April 24 /PRNewswire Interactive News Release/ -- Verizon
 Wireless has added 160 jobs this year to its customer service call center here
 to help keep pace with its customer growth and demand for its wireless
 services.
     (Logo:  http://www.newscom.com/cgi-bin/prnh/20000822/VERILOGO-a
             http://www.newscom.com/cgi-bin/prnh/20000822/VERILOGO-b )
     The Laurel center has grown from 271 employees at its inception in 1999 to
 more than 500 today.  There were 345 customer service employees at the center
 at the end of last year. Current plans call for further expansion during the
 remainder of the year.
     The additional positions are part of Verizon Wireless' three-year, $100
 million nationwide call center evolution plan announced in February.  As part
 of the plan, Verizon Wireless will expand its customer service staff
 nationwide from 13,800 to 14,700 this year alone, an increase of more than six
 percent.  The company expects comparable growth in 2002 and 2003 as well.
     "The increase is needed to keep pace with growth in our customer base, and
 to replace employees promoted to other positions," said Pamela Taylor,
 director of the call center. A total of 42 center employees were promoted in
 2000 to special team positions in technical support, government accounts,
 loyalty management, and major corporate accounts, or management.
     The center, one of the company's 32 call centers nationwide, handles
 incoming customer calls for service assistance and technical support. The
 company ranked highest in overall customer satisfaction among wireless users
 in the Washington/Baltimore area in the prestigious J.D. Power and Associates
 2000 U.S. Wireless Customer Satisfaction Study.
     "We are proud of the award because the results were based on interviews
 with our customers," said Taylor. "It is the ultimate endorsement, and we are
 working very hard to win again this year by continuing our strong focus on
 customer satisfaction and first call resolution."
     The company also ranked first overall in customer satisfaction in the 2000
 J.D. Power study in Boston, New York, Philadelphia and five other markets
 across the country.
 
     About Verizon Wireless
     Verizon Wireless is the largest wireless communications provider in the
 U.S. with 28 million wireless voice and data customers.  The coast-to-coast
 wireless provider was formed by the combination of the U.S. wireless
 businesses of Verizon Communications (NYSE:   VZ) and Vodafone (NYSE and LSE:
 VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and
 PrimeCo Personal Communications.  Verizon Wireless has a footprint covering
 more than 90 percent of the U.S. population, 49 of the top 50 and 96 of the
 top 100 U.S. markets.  The company, headquartered in Bedminster, NJ, is
 40,000 employees strong.  Reporters and editors can find more information
 about the company on the Web at http://www.verizonwireless.com.
 
                     MAKE YOUR OPINION COUNT -- Click Here
                http://tbutton.prnewswire.com/prn/11690X14171184
 
 

SOURCE Verizon Wireless
    LAUREL, Md., April 24 /PRNewswire Interactive News Release/ -- Verizon
 Wireless has added 160 jobs this year to its customer service call center here
 to help keep pace with its customer growth and demand for its wireless
 services.
     (Logo:  http://www.newscom.com/cgi-bin/prnh/20000822/VERILOGO-a
             http://www.newscom.com/cgi-bin/prnh/20000822/VERILOGO-b )
     The Laurel center has grown from 271 employees at its inception in 1999 to
 more than 500 today.  There were 345 customer service employees at the center
 at the end of last year. Current plans call for further expansion during the
 remainder of the year.
     The additional positions are part of Verizon Wireless' three-year, $100
 million nationwide call center evolution plan announced in February.  As part
 of the plan, Verizon Wireless will expand its customer service staff
 nationwide from 13,800 to 14,700 this year alone, an increase of more than six
 percent.  The company expects comparable growth in 2002 and 2003 as well.
     "The increase is needed to keep pace with growth in our customer base, and
 to replace employees promoted to other positions," said Pamela Taylor,
 director of the call center. A total of 42 center employees were promoted in
 2000 to special team positions in technical support, government accounts,
 loyalty management, and major corporate accounts, or management.
     The center, one of the company's 32 call centers nationwide, handles
 incoming customer calls for service assistance and technical support. The
 company ranked highest in overall customer satisfaction among wireless users
 in the Washington/Baltimore area in the prestigious J.D. Power and Associates
 2000 U.S. Wireless Customer Satisfaction Study.
     "We are proud of the award because the results were based on interviews
 with our customers," said Taylor. "It is the ultimate endorsement, and we are
 working very hard to win again this year by continuing our strong focus on
 customer satisfaction and first call resolution."
     The company also ranked first overall in customer satisfaction in the 2000
 J.D. Power study in Boston, New York, Philadelphia and five other markets
 across the country.
 
     About Verizon Wireless
     Verizon Wireless is the largest wireless communications provider in the
 U.S. with 28 million wireless voice and data customers.  The coast-to-coast
 wireless provider was formed by the combination of the U.S. wireless
 businesses of Verizon Communications (NYSE:   VZ) and Vodafone (NYSE and LSE:
 VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and
 PrimeCo Personal Communications.  Verizon Wireless has a footprint covering
 more than 90 percent of the U.S. population, 49 of the top 50 and 96 of the
 top 100 U.S. markets.  The company, headquartered in Bedminster, NJ, is
 40,000 employees strong.  Reporters and editors can find more information
 about the company on the Web at http://www.verizonwireless.com.
 
                     MAKE YOUR OPINION COUNT -- Click Here
                http://tbutton.prnewswire.com/prn/11690X14171184
 
 SOURCE  Verizon Wireless