Virtela Named Telecoms World Awards Finalist for Best Managed Service

Recognition Highlights Global MPLS Multi-Carrier Network and Managed Services Excellence

Oct 29, 2009, 11:47 ET from Virtela Communications Inc.

DENVER, Oct. 29 /PRNewswire/ -- Virtela, a global managed network services provider, today announced it was named a finalist in the Best Managed Service category of the 2009 Telecoms World Awards, Middle East. The Awards honor the leaders, innovators and pioneers in the telecommunications industry. Virtela was selected for its innovative managed network services that enable multinational enterprises to get more out of every network dollar they invest.

Virtela offers an extensive suite of managed network and security services leveraging a unique infrastructure that aggregates and integrates the best local, regional and global networks to offer unparalleled geographic reach around the world. By adding a unique overlay of intelligence that performs optimal routing and automatic failover for customer network traffic, Virtela's multi-carrier Global Service Fabric(SM) gives enterprises an inherently higher performing, more resilient and cost effective alternative than traditional carrier networks. Virtela is the single point of contact for expert design, implementation and 24x7 proactive monitoring and management worldwide.

"We're honored to be recognized for the unprecedented choice, flexibility and personalized service we deliver for customers, through an innovative model that helps eliminate capital expenses and reduce total cost of ownership," said Vab Goel, Virtela CEO and partner at Norwest Venture Partners. "These achievements reinforce the value proposition we deliver every day and would not be possible without our employees, whom I'd like to thank for their continued commitment to the highest levels of innovation, quality and customer support."

Virtela's unique capabilities also insulate customers from network degradations and disruptions, such as the major undersea cable cuts in the Mediterranean last year that knocked out communications services to large parts of the Middle East, Asia and North Africa. Virtela's advanced global monitoring systems immediately alerted global Network Operations Center (NOC) staff of the performance issues. Given that its multi-carrier model also leverages diverse cable paths around the world, Virtela was able to dynamically re-route network traffic over the best-performing alternate route, with virtually no latency impact to customers.

This highly resilient network serves as the foundation for Virtela's suite of award-winning managed services, including MPLS and IP network, security, remote access, remote monitoring and management, and application acceleration. All services are backed by leading service level guarantees, offer complete visibility via the VirtelaView customer portal, and include around-the-clock personalized customer support through Virtela's global NOCs. These NOCs provide first-call access to expert engineers, maintain a 99% rate for proactively opening trouble tickets, and consistently outperform the company's stringent 4-hour Mean Time To Restore (MTTR) guarantee with a 1.74-hour average.

Backed by superior operations, unmatched customer care, and a unique model that enables greater agility in responding to market and technology changes, Virtela is the industry's largest independent global managed network services provider, leading the charge in providing flexible, efficient and business-critical managed services worldwide.

Award winners will be announced on November 17th at the Telecoms World Middle East event held at the Jumeirah Beach Hotel in Dubai.

About Virtela

Virtela Communications Inc. delivers award-winning network and security solutions to many of the world's largest and fastest-growing multinational companies. Currently serving customers across six continents, Virtela's network reach spans more than 190 countries. Virtela's unique Global Service Fabric(SM) offers the foundation for delivering critical applications via the company's acclaimed service methodology, with a services suite that includes MPLS- and IP-based virtual private networks (VPNs), security services, remote monitoring and management of WAN/LAN infrastructure, and converged services (data, video, voice).

Virtela is headquartered in Denver, Colorado, with redundant Network Operations Centers in Mumbai, India and Manila, Philippines. Virtela is a member of Juniper Networks (Nasdaq: JNPR) Managed Network Solutions Preferred Alliance Program. For more information, please call +1 (720) 475-4000 or visit

SOURCE Virtela Communications Inc.