webHancer Maintaining Momentum with Customers Thomson Financial Solutions and Entrust Technologies

Leading Financial and Security Companies Select SiteReady for Load Testing



Apr 23, 2001, 01:00 ET from webHancer Corporation

    OTTAWA, ON, April 23 /PRNewswire Interactive News Release/ -- webHancer
 Corporation, the first Internet performance company to measure and analyze
 website performance from the end-user perspective, announced the success of
 customer engagements with Thomson Financial Solutions and Entrust
 Technologies.  Both companies have leveraged webHancer's SiteReady(TM) product
 to help understand their respective web infrastructure and scalability issues
 related to the impact of increased website traffic.  SiteReady helps prepare a
 website for increased traffic loads, enabling online businesses to realize
 maximum revenue from visitors to the site.
     "To achieve an optimal customer on-line experience, companies need to
 ensure IT infrastructure is capable of delivering the highest level of
 customer satisfaction," said Bruce Linton, president of webHancer.  "Real end-
 user data is critical in understanding website performance.  The security and
 financial markets are two segments that need to ensure optimal website
 performance.  SiteReady helps companies improve infrastructure investments
 with a keen eye on increasing return on investments."
     SiteReady is a remote load testing solution that utilizes performance data
 based on actual customer experiences.  The product delivers effective
 strategies for vastly improving the customer online experience by ensuring an
 optimized and scalable web environment.  The goal of SiteReady is to ensure
 companies are developing Internet infrastructures that deliver ongoing optimal
 performance and scale with an increased customer base.
 SiteReady Engagements Completed
     By leveraging webHancer's e-Business View technology, SiteReady identifies
 web site performance bottlenecks before they impact the experience of valued
 customers, providing a web site with enormous opportunity to capitalize on
 fresh revenues.  SiteReady precisely identifies the specific areas in a web's
 infrastructure that impact a customer's performance experience.  SiteReady
 streamlines web site infrastructure optimization through specific
 recommendations that directly enhance the online experience for end users.
 The strength of the reporting capabilities help predict abandon rates as the
 site scales, as well as customer satisfaction ratings.
     "webHancer SiteReady provided Entrust with valuable insight into the
 capabilities of our current web site infrastructure," said Ian Curry, vice
 president of customer acceleration, Entrust Technologies.  "We now understand
 how our capacity maps to our future needs and can appropriately invest to
 handle additional web site traffic.  As we expand our site, we will come back
 to webHancer to validate that intended improvements translate into better
 experiences for our visitors."
     The Thomson Financial Solutions engagement included using webHancer's
 performance data from real end-users to determine that ad banner load times
 being experienced on the Thomson site were higher than those experienced by
 customers of other sites they compete with in the financial services vertical.
 Thomson was able to request corrective action from their ad banner service
 provider.  In addition, Thomson was serving 60,000 quotes an hour and was
 anticipating an increase in traffic that would double that output.  webHancer
 was able to show that the site could go to 120,000 quotes an hour with no
 additional modifications to their infrastructure - verifying that no further
 hardware was required and thus eliminating unnecessary expenditure in that
 area.
     "webHancer's methodology and collaboration with staff from multiple
 business units gave us a better understanding of the performance testing
 procedures required to identify web infrastructure for varying traffic
 levels," said Mark Barbagallo, chief technology officer of Thomson Financial
 Solutions.  "The reporting capabilities of SiteReady gave us the confidence
 that our web site would exceed the performance expectations of customers and
 that the launch of the site was not premature."
 
     About webHancer Corporation
     Founded in 1999, webHancer Corporation is the first Internet performance
 company to provide Web measurement and analysis applications based on the
 performance experience, tolerance and reactions of actual end users, rather
 than machine-generated simulations.  By tracking a Web site's performance from
 the eyes of end users, webHancer enables organizations to define optimization
 strategies for their Web sites that will allow them to meet the performance
 expectations and requirements of their customers, while still ensuring the
 best return on investment.
     Headquartered in Ottawa, Ontario, webHancer also has offices in Cambridge,
 Mass. and San Jose, Calif.  Additional information about webHancer or its
 products -- e-Business View and SiteReady -- can be found at
 http://www.webhancer.com or by calling (613) 721-7747.
 
     Contacts:
 
     Jamie Kelly
     Horn Group, Inc.
     781.356.7127
     jkelly@horngroup.com
 
     Mike McAllister
     webHancer Corporation
     613.721.7747
     mike.mcallister@webhancer.com
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X55215294
 
 

SOURCE webHancer Corporation
    OTTAWA, ON, April 23 /PRNewswire Interactive News Release/ -- webHancer
 Corporation, the first Internet performance company to measure and analyze
 website performance from the end-user perspective, announced the success of
 customer engagements with Thomson Financial Solutions and Entrust
 Technologies.  Both companies have leveraged webHancer's SiteReady(TM) product
 to help understand their respective web infrastructure and scalability issues
 related to the impact of increased website traffic.  SiteReady helps prepare a
 website for increased traffic loads, enabling online businesses to realize
 maximum revenue from visitors to the site.
     "To achieve an optimal customer on-line experience, companies need to
 ensure IT infrastructure is capable of delivering the highest level of
 customer satisfaction," said Bruce Linton, president of webHancer.  "Real end-
 user data is critical in understanding website performance.  The security and
 financial markets are two segments that need to ensure optimal website
 performance.  SiteReady helps companies improve infrastructure investments
 with a keen eye on increasing return on investments."
     SiteReady is a remote load testing solution that utilizes performance data
 based on actual customer experiences.  The product delivers effective
 strategies for vastly improving the customer online experience by ensuring an
 optimized and scalable web environment.  The goal of SiteReady is to ensure
 companies are developing Internet infrastructures that deliver ongoing optimal
 performance and scale with an increased customer base.
 SiteReady Engagements Completed
     By leveraging webHancer's e-Business View technology, SiteReady identifies
 web site performance bottlenecks before they impact the experience of valued
 customers, providing a web site with enormous opportunity to capitalize on
 fresh revenues.  SiteReady precisely identifies the specific areas in a web's
 infrastructure that impact a customer's performance experience.  SiteReady
 streamlines web site infrastructure optimization through specific
 recommendations that directly enhance the online experience for end users.
 The strength of the reporting capabilities help predict abandon rates as the
 site scales, as well as customer satisfaction ratings.
     "webHancer SiteReady provided Entrust with valuable insight into the
 capabilities of our current web site infrastructure," said Ian Curry, vice
 president of customer acceleration, Entrust Technologies.  "We now understand
 how our capacity maps to our future needs and can appropriately invest to
 handle additional web site traffic.  As we expand our site, we will come back
 to webHancer to validate that intended improvements translate into better
 experiences for our visitors."
     The Thomson Financial Solutions engagement included using webHancer's
 performance data from real end-users to determine that ad banner load times
 being experienced on the Thomson site were higher than those experienced by
 customers of other sites they compete with in the financial services vertical.
 Thomson was able to request corrective action from their ad banner service
 provider.  In addition, Thomson was serving 60,000 quotes an hour and was
 anticipating an increase in traffic that would double that output.  webHancer
 was able to show that the site could go to 120,000 quotes an hour with no
 additional modifications to their infrastructure - verifying that no further
 hardware was required and thus eliminating unnecessary expenditure in that
 area.
     "webHancer's methodology and collaboration with staff from multiple
 business units gave us a better understanding of the performance testing
 procedures required to identify web infrastructure for varying traffic
 levels," said Mark Barbagallo, chief technology officer of Thomson Financial
 Solutions.  "The reporting capabilities of SiteReady gave us the confidence
 that our web site would exceed the performance expectations of customers and
 that the launch of the site was not premature."
 
     About webHancer Corporation
     Founded in 1999, webHancer Corporation is the first Internet performance
 company to provide Web measurement and analysis applications based on the
 performance experience, tolerance and reactions of actual end users, rather
 than machine-generated simulations.  By tracking a Web site's performance from
 the eyes of end users, webHancer enables organizations to define optimization
 strategies for their Web sites that will allow them to meet the performance
 expectations and requirements of their customers, while still ensuring the
 best return on investment.
     Headquartered in Ottawa, Ontario, webHancer also has offices in Cambridge,
 Mass. and San Jose, Calif.  Additional information about webHancer or its
 products -- e-Business View and SiteReady -- can be found at
 http://www.webhancer.com or by calling (613) 721-7747.
 
     Contacts:
 
     Jamie Kelly
     Horn Group, Inc.
     781.356.7127
     jkelly@horngroup.com
 
     Mike McAllister
     webHancer Corporation
     613.721.7747
     mike.mcallister@webhancer.com
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X55215294
 
 SOURCE  webHancer Corporation