Zedent Introduces Enterprise Software Suite for Customer-driven Businesses

New Software Integrates Financial and Customer Service Functions

Into One Robust, Easy-to-use Program



Apr 23, 2001, 01:00 ET from Zedent Systems, Inc.

    CENTENNIAL, Colo., April 23 /PRNewswire Interactive News Release/ --
 Zedent Systems, Inc. today introduced Distribution CLASS(TM) 2.0, an
 enterprise-level customer interaction and business management system.
 Distribution CLASS integrates financial operations functions needed to support
 businesses (accounting, purchasing, inventory and warehouse management, and
 more) with customer interaction elements (quotes, credit information, customer
 trouble tickets, return/exchange orders, recurring or repetitive orders,
 etc.).  This feature rich Web-based software is ideally suited for
 distribution and supply-chain businesses, but is designed for any business
 with rigorous customer care and financial tracking requirements.
     Collaborative Commerce, or c-commerce is becoming a quickly adopted
 strategy for small- to medium-sized businesses, giving them a competitive
 edge.  Because c-commerce requires the total integration of all business
 processes, Zedent's Distribution CLASS is the solution of choice for these
 businesses.  Specifically, the software suite incorporates features that make
 it possible for customer-driven business to manage the internal and external
 processes that make it easier to build profitability and reduce costs -- by
 improving the information exchange between customers, suppliers and internal
 company personnel.
 
     Distribution CLASS includes modules for:
 
     -- Customer Interaction (order management, invoicing and lead management);
     -- Logistics (inventory and warehouse management);
     -- Accounting (accounts payable, accounts receivables and general ledger);
     -- Supply Chain (purchasing, planning and partner collaboration); and
     -- Service (customer help desk and support services) --
 
 all designed into one, easy-to-use, feature-rich, enterprise-wide program with
 full integration between modules.
     "Distribution CLASS is a stable, solid product that has been developed
 over the past several years in direct response to a businesses needs for
 reliable Web-enabled, customer-oriented solutions," noted Jim Zapapas, Zedent
 Systems president.  "No other product can provide this level of detail and
 functionality, while remaining user-friendly, affordable and easy to implement
 throughout the enterprise."
     Zapapas added that Distribution CLASS in its basic form is so fully
 featured that it typically requires very few customizations, compared to both
 similarly priced and more expensive products.
 
     A Look at DISTRIBUTION CLASS(TM) 2.0
     Key modules in the software suite, which are fully integrated, include:
 
     -- General Systems Overview: Full integration with either Oracle 8i or
        Informix database platforms, operating from either a Java-enabled
        browser (Netscape or Microsoft Internet Explorer), Client/Server GUI on
        Microsoft Windows 95/98/2000, or character mode (standard terminals in
        a warehouse-type environment).  Enhanced security allows for deployment
        in both an intranet, and extranet environment, allowing full access for
        employees and controlled access for business partners.  All modules
        include a flexible Query By Example (QBE) technology, allowing
        extremely flexible inquiry capabilities at every level.
 
     -- Customer Interaction Management: All processes associated with the
        sales side of customer interaction are covered here, from initial
        contact (lead) to invoice.  Features include Quote Cycle Management,
        Recurring Orders, Sales Orders, Return Material Authorizations (RMA's),
        Credits, Service Orders, Order and Invoice Printing, and Invoice
        Processing.
 
     -- Logistics Management: Taking the order and fulfilling the order usually
        are very separate processes.  Distribution CLASS provides in-depth
        functionality to help manage all warehouse activities from picking and
        packing management to receiving and put-away control.
 
     -- Accounting and Finance: By providing a fully integrated, multi-currency
        application, Distribution CLASS eliminates the often lengthy and costly
        closing processes typically associated with period end (month and
        year).  Fully integrated modules include: Accounts Receivable, Accounts
        Payable, Cash Management, General Ledger, Financial Statement
        reporting, Audit Trail Management and more.
 
     -- Supply Chain/Collaboration: In today's on-line business climate,
        understanding and reacting to the company's supply chain is critical.
        Although purchasing is a major component of this module, the ability to
        communicate in real-time with partners (customers and suppliers) also
        is crucial.  Included modules are Requisition and Purchase Order
        Management, Receiving, Vendor Management and Partner Collaboration,
        using Z-Alerts, allowing automatic and personal communications with
        suppliers and customers.
 
     -- Service and Help Desk Support: Zedent's service components allow
        companies to manage all aspects of customer service, from logging help
        desk calls, to the tracking and escalation, to the billing for time and
        material services.  Zedent's Support Services module (SOS) is fully
        integrated with the other modules.
 
     Key Features of DISTRIBUTION CLASS 2.0
 
     -- Designed to handle every single touch point with customers
     -- Complete security functions
     -- Full Web functionality for access and partner collaboration
     -- Clean, simple user interface
     -- Easy to use, easy to install
     -- Unprecedented functionality for the price
     -- Fast, responsive system
     -- Designed to replace legacy systems with smooth data conversions that
        are included in the cost of implementation
     -- Compatible with industry standards from Microsoft, Oracle, Informix,
        IBM, Compaq, Hewlett-Packard, Dell, etc.
 
     Key Benefits of DISTRIBUTION CLASS 2.0
 
     -- Increased customer satisfaction through more effective communications
        between businesses and their customers
     -- Reduced labor costs through increased automation
     -- Less shrinkage due to a clear inventory trail
     -- More accurate accounting with fewer month-end procedures required
     -- Provides detailed financial information not previously available
     -- Decreased receivables write-offs due to poor credit management
     -- Wider inventory offerings by making it easier to stock and manage more
        products, particularly seasonal products
     -- Migration path allows businesses to meet needs of Internet-enabled
        customers
     -- Saves money through reduced labor needs, increased financial
        information that allows for better decision-making, reduced shrinkage
        and more.
 
     Pricing
     Pricing for DISTRIBUTION CLASS 2.0 is flexible, depending on the
 requirements of the customer, and is available in four options:
 
     -- One, the license fee, on a monthly basis, is $875/month, plus
        $105/month per user.
     -- Two, Distribution CLASS also is available for a one time license fee of
        $25,000 and $3,000 per user.
     -- Three, a transaction-based model, with no up-front license fees is
        available, billed monthly on a transaction usage model.
     -- Four, an Application Service Provider (ASP) model is available.
 
     These pricing options do not include the cost for implementation, training
 and support.  However, of note, Zedent Systems will guarantee that the cost of
 implementation for the standard product will never exceed the license fees.
 This price does not include the cost of an Informix or Oracle database, which
 currently runs approximately $200 per user for small to mid-sized companies.
     "In many cases, businesses purchase an enterprise system and then find
 they have to spend significantly more on implementation than they spent on the
 whole system," explained Zapapas.  "Our pricing/installation guarantee is a
 way to help companies know what they will really end up paying for a 'best-in-
 class' enterprise product."
 
     System Parameters/Specifications
 
     -- Servers: Microsoft Windows 2000, RedHat Linux, IBM's AIX, Hewlett-
        Packard's HP/UX, Sun's Solaris, etc.
     -- Memory: 256MB minimum per server, depending on the number of concurrent
        users.
     -- Disk Storage: Dependent on size of company and database requirements.
     -- Workstations: Windows 95/98/NT/ME/2000, with 32-64MB of memory.
        Microsoft Internet Explorer or Netscape browser running on an Intel
        Pentium I processor or higher.
 
     About Zedent Systems, Inc.
     Zedent Systems, Inc. was founded in year 2000 by Zedent president Jim
 Zapapas after several years of research and product development.  Located in
 metro Denver, Zedent develops and brings to market enterprise-level software
 solutions designed to improve customer service and financial operations for
 distribution businesses and other industries with intensive customer
 interaction requirements.  Zedent Systems is privately held and self-funded.
 The company can be reached at www.zedent.com, or (800) 516-0037.
 
     Zedent and Distribution CLASS are trademarks of Zedent Systems, Inc.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X44680526
 
 

SOURCE Zedent Systems, Inc.
    CENTENNIAL, Colo., April 23 /PRNewswire Interactive News Release/ --
 Zedent Systems, Inc. today introduced Distribution CLASS(TM) 2.0, an
 enterprise-level customer interaction and business management system.
 Distribution CLASS integrates financial operations functions needed to support
 businesses (accounting, purchasing, inventory and warehouse management, and
 more) with customer interaction elements (quotes, credit information, customer
 trouble tickets, return/exchange orders, recurring or repetitive orders,
 etc.).  This feature rich Web-based software is ideally suited for
 distribution and supply-chain businesses, but is designed for any business
 with rigorous customer care and financial tracking requirements.
     Collaborative Commerce, or c-commerce is becoming a quickly adopted
 strategy for small- to medium-sized businesses, giving them a competitive
 edge.  Because c-commerce requires the total integration of all business
 processes, Zedent's Distribution CLASS is the solution of choice for these
 businesses.  Specifically, the software suite incorporates features that make
 it possible for customer-driven business to manage the internal and external
 processes that make it easier to build profitability and reduce costs -- by
 improving the information exchange between customers, suppliers and internal
 company personnel.
 
     Distribution CLASS includes modules for:
 
     -- Customer Interaction (order management, invoicing and lead management);
     -- Logistics (inventory and warehouse management);
     -- Accounting (accounts payable, accounts receivables and general ledger);
     -- Supply Chain (purchasing, planning and partner collaboration); and
     -- Service (customer help desk and support services) --
 
 all designed into one, easy-to-use, feature-rich, enterprise-wide program with
 full integration between modules.
     "Distribution CLASS is a stable, solid product that has been developed
 over the past several years in direct response to a businesses needs for
 reliable Web-enabled, customer-oriented solutions," noted Jim Zapapas, Zedent
 Systems president.  "No other product can provide this level of detail and
 functionality, while remaining user-friendly, affordable and easy to implement
 throughout the enterprise."
     Zapapas added that Distribution CLASS in its basic form is so fully
 featured that it typically requires very few customizations, compared to both
 similarly priced and more expensive products.
 
     A Look at DISTRIBUTION CLASS(TM) 2.0
     Key modules in the software suite, which are fully integrated, include:
 
     -- General Systems Overview: Full integration with either Oracle 8i or
        Informix database platforms, operating from either a Java-enabled
        browser (Netscape or Microsoft Internet Explorer), Client/Server GUI on
        Microsoft Windows 95/98/2000, or character mode (standard terminals in
        a warehouse-type environment).  Enhanced security allows for deployment
        in both an intranet, and extranet environment, allowing full access for
        employees and controlled access for business partners.  All modules
        include a flexible Query By Example (QBE) technology, allowing
        extremely flexible inquiry capabilities at every level.
 
     -- Customer Interaction Management: All processes associated with the
        sales side of customer interaction are covered here, from initial
        contact (lead) to invoice.  Features include Quote Cycle Management,
        Recurring Orders, Sales Orders, Return Material Authorizations (RMA's),
        Credits, Service Orders, Order and Invoice Printing, and Invoice
        Processing.
 
     -- Logistics Management: Taking the order and fulfilling the order usually
        are very separate processes.  Distribution CLASS provides in-depth
        functionality to help manage all warehouse activities from picking and
        packing management to receiving and put-away control.
 
     -- Accounting and Finance: By providing a fully integrated, multi-currency
        application, Distribution CLASS eliminates the often lengthy and costly
        closing processes typically associated with period end (month and
        year).  Fully integrated modules include: Accounts Receivable, Accounts
        Payable, Cash Management, General Ledger, Financial Statement
        reporting, Audit Trail Management and more.
 
     -- Supply Chain/Collaboration: In today's on-line business climate,
        understanding and reacting to the company's supply chain is critical.
        Although purchasing is a major component of this module, the ability to
        communicate in real-time with partners (customers and suppliers) also
        is crucial.  Included modules are Requisition and Purchase Order
        Management, Receiving, Vendor Management and Partner Collaboration,
        using Z-Alerts, allowing automatic and personal communications with
        suppliers and customers.
 
     -- Service and Help Desk Support: Zedent's service components allow
        companies to manage all aspects of customer service, from logging help
        desk calls, to the tracking and escalation, to the billing for time and
        material services.  Zedent's Support Services module (SOS) is fully
        integrated with the other modules.
 
     Key Features of DISTRIBUTION CLASS 2.0
 
     -- Designed to handle every single touch point with customers
     -- Complete security functions
     -- Full Web functionality for access and partner collaboration
     -- Clean, simple user interface
     -- Easy to use, easy to install
     -- Unprecedented functionality for the price
     -- Fast, responsive system
     -- Designed to replace legacy systems with smooth data conversions that
        are included in the cost of implementation
     -- Compatible with industry standards from Microsoft, Oracle, Informix,
        IBM, Compaq, Hewlett-Packard, Dell, etc.
 
     Key Benefits of DISTRIBUTION CLASS 2.0
 
     -- Increased customer satisfaction through more effective communications
        between businesses and their customers
     -- Reduced labor costs through increased automation
     -- Less shrinkage due to a clear inventory trail
     -- More accurate accounting with fewer month-end procedures required
     -- Provides detailed financial information not previously available
     -- Decreased receivables write-offs due to poor credit management
     -- Wider inventory offerings by making it easier to stock and manage more
        products, particularly seasonal products
     -- Migration path allows businesses to meet needs of Internet-enabled
        customers
     -- Saves money through reduced labor needs, increased financial
        information that allows for better decision-making, reduced shrinkage
        and more.
 
     Pricing
     Pricing for DISTRIBUTION CLASS 2.0 is flexible, depending on the
 requirements of the customer, and is available in four options:
 
     -- One, the license fee, on a monthly basis, is $875/month, plus
        $105/month per user.
     -- Two, Distribution CLASS also is available for a one time license fee of
        $25,000 and $3,000 per user.
     -- Three, a transaction-based model, with no up-front license fees is
        available, billed monthly on a transaction usage model.
     -- Four, an Application Service Provider (ASP) model is available.
 
     These pricing options do not include the cost for implementation, training
 and support.  However, of note, Zedent Systems will guarantee that the cost of
 implementation for the standard product will never exceed the license fees.
 This price does not include the cost of an Informix or Oracle database, which
 currently runs approximately $200 per user for small to mid-sized companies.
     "In many cases, businesses purchase an enterprise system and then find
 they have to spend significantly more on implementation than they spent on the
 whole system," explained Zapapas.  "Our pricing/installation guarantee is a
 way to help companies know what they will really end up paying for a 'best-in-
 class' enterprise product."
 
     System Parameters/Specifications
 
     -- Servers: Microsoft Windows 2000, RedHat Linux, IBM's AIX, Hewlett-
        Packard's HP/UX, Sun's Solaris, etc.
     -- Memory: 256MB minimum per server, depending on the number of concurrent
        users.
     -- Disk Storage: Dependent on size of company and database requirements.
     -- Workstations: Windows 95/98/NT/ME/2000, with 32-64MB of memory.
        Microsoft Internet Explorer or Netscape browser running on an Intel
        Pentium I processor or higher.
 
     About Zedent Systems, Inc.
     Zedent Systems, Inc. was founded in year 2000 by Zedent president Jim
 Zapapas after several years of research and product development.  Located in
 metro Denver, Zedent develops and brings to market enterprise-level software
 solutions designed to improve customer service and financial operations for
 distribution businesses and other industries with intensive customer
 interaction requirements.  Zedent Systems is privately held and self-funded.
 The company can be reached at www.zedent.com, or (800) 516-0037.
 
     Zedent and Distribution CLASS are trademarks of Zedent Systems, Inc.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X44680526
 
 SOURCE  Zedent Systems, Inc.