News from j.d. power A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Oct 24, 2019, 08:00 ET Auto Insurance Claims Satisfaction Reaches Record High as Carriers Refine Time-Consuming Processes, J.D. Power Finds

Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are ...


Oct 24, 2019, 07:00 ET Senior Living Community Reputations Succeed or Fail Based on Quality of Their Staff, J.D. Power Finds

The key to winning the hearts and minds of senior living community residents and their families is ensuring the facility has a great staff that...


Oct 23, 2019, 08:00 ET Electric Utilities Refine Account Management Processes to Deliver Superior Service to Largest Customers, J.D. Power Finds

Key electric utility customers, such as manufacturing facilities, hospitals, universities and data centers—which can often represent 30%-50% of an...


Oct 16, 2019, 08:00 ET Increasing Competition Drives Rental Car Companies to Achieve Record High Satisfaction, J.D. Power Finds

Facing increased competition from all angles, airport-based rental car companies have doubled-down on innovation, offering more vehicle choice,...


Oct 16, 2019, 07:00 ET J.D. Power, SurveyMonkey Find Automakers Not Making Progress in Persuading Consumers to Want Electric or Self-Driving Vehicles

As auto manufacturers invest billions to bring self-driving vehicles to market and increase choice in battery-electric vehicles, many consumers still ...


Oct 10, 2019, 08:00 ET Wireless Carriers Reach Record High Satisfaction with Large Enterprise Customers but Miss the Mark with Very Small Business Customers, J.D. Power Finds

Telecom companies continue to have a difficult time getting the very small business customer service satisfaction formula right, even as they drive...


Sep 27, 2019, 09:00 ET Record Q3 Spending Accelerates Auto Sales After Year's Slow Start

The Retail Sales Forecast New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by...


Sep 26, 2019, 08:00 ET Proactive Communication with Residential Wireline Customers Drives Satisfaction, J.D. Power Finds

When disruptions in service or high bill problems occur without proactive communication, service satisfaction declines among residential wireline...


Sep 25, 2019, 05:00 ET North American Airports Struggle to Keep Travelers Happy Amid Construction Delays and Surging Passenger Volumes, J.D. Power Finds

Scaffolding and cranes are official welcome signs to several North American airports these days as record passenger volumes force major expansion...


Sep 20, 2019, 05:00 ET Another Strong Performance for the Used Vehicle Market, J.D. Power Finds

In the September 2019 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market...


Sep 20, 2019, 05:00 ET Commercial Truck Buyers Taking Advantage of Ample Supply, J.D. Power Finds

In the September 2019 Commercial Truck Guidelines Industry Update, analysts from J.D. Power Valuation Services reported a substantial supply of...


Sep 12, 2019, 08:00 ET Home Insurance Customer Satisfaction Declines, Opening Door for Insurtech Disruptors, J.D. Power Finds

Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that "radical...


Sep 12, 2019, 07:00 ET Premium Owners with Branded Audio Have Higher Vehicle Satisfaction, J.D. Power Finds

Branded audio is positively impacting owner satisfaction with in-car multimedia technology, as well as the vehicle, according to the J.D. Power 2019...


Sep 04, 2019, 08:00 ET Gas Utility Companies Tasked with Pushing Vital Safety Communications Effectively, J.D. Power Finds

As gas utility customer communication with their provider has decreased over the past four years, it is imperative that gas providers become more...


Aug 29, 2019, 09:00 ET August to Become Highest Consumer Spending Month Ever As Retail Sales Hit Highest Level Since December 2016

The Retail Sales Forecast New-vehicle retail sales in August are expected to rise from a year ago, according to a forecast developed jointly by J.D....


Aug 27, 2019, 08:00 ET Customer Demand for Safety Technology Threatened by Overbearing Alerts, J.D. Power Finds

Some alerts on Advanced Driver Assistance Systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid...


Aug 27, 2019, 08:00 ET Customer Demand for Safety Technology Threatened by Overbearing Alerts, J.D. Power Finds

Some alerts on Advanced Driver Assistance Systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid...


Aug 22, 2019, 08:00 ET No Sitting Around: Auto Seat Manufacturers Continue to Improve, J.D. Power Finds

Overall auto seat quality continues to improve, according to the J.D. Power 2019 U.S. Seat Quality and Satisfaction Study,SM released today, which...


Aug 22, 2019, 07:00 ET Credit Card Rewards War Reaches Inflection Point as Competition Grows, J.D. Power Finds

As U.S. credit card spending continues to set records in the face of an uncertain economy and growing competition from alternative lenders and...


Aug 21, 2019, 08:00 ET Kitchen Cabinet Shoppers Researching Online Before Purchasing, J.D. Power Finds

As kitchen cabinet customers seek to make aesthetic upgrades to their homes, they are doing research to determine which brand will best deliver on...


Aug 21, 2019, 07:00 ET J.D. Power Announces Resale Value Awards for Mass Market and Luxury Vehicle Models

The 2019 J.D. Power Resale Value Awards were presented to automotive manufacturers today, recognizing the best resale value across 26 model-level...


Aug 20, 2019, 08:00 ET Pharmacy Customers Slow to Adopt Digital Offerings but Satisfaction Increases When They Do, J.D. Power Finds

Despite the looming threat of disruption at the hands of e-commerce, the U.S. pharmacy industry continues to enjoy superior levels of customer...


Aug 19, 2019, 08:00 ET Used Vehicle Market Remains Strong in July, J.D. Power Finds

In the August 2019 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market...


Aug 19, 2019, 08:00 ET Commercial Truck Devaluation Took a Breather in July, J.D. Power Finds

In the August 2019 Commercial Truck Guidelines Industry Update, analysts from J.D. Power Valuation Services reported that as auction volume pulled...


Aug 15, 2019, 08:00 ET Wireless Carriers Losing Device Sales to Amazon as Website and In-Store Purchase Experiences Waver, J.D. Power Finds

Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S....