News from The International Customer Management Institute (ICMI) A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Sep 14, 2017, 09:00 ET ICMI Contact Center Demo Features Innovation Zone to Highlight New Contact Center Technology

The International Customer Management Institute (ICMI) announces the brand-new Demo Zone at the upcoming ICMI Contact Center Demo. The Demo Zone is...


Jun 08, 2017, 11:03 ET ICMI Contact Center Demo 2017 Announces Notable Keynotes, Local Tours, Dynamic Workshops and Full Conference Program

The International Customer Management Institute (ICMI) announces new headline speakers for its upcoming event, ICMI Contact Center Demo, taking...


Mar 30, 2017, 09:30 ET ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup

The International Customer Management Institute (ICMI) announces the addition of Salesforce Vice President of Service Cloud Product Marketing,...


Sep 14, 2016, 09:00 ET ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event

 The International Customer Management Institute (ICMI), will host eight interactive half-day workshops during its Contact Center Demo &...


Sep 01, 2015, 11:00 ET ICMI 2015 Contact Center Demo & Conference: New Presentations Address the Future of Customer Service

The International Customer Management Institute (ICMI) today announces a new lineup of dynamic program content for its 2015 Contact Center Demo...


Dec 02, 2014, 12:00 ET 2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

 The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global...


Jan 15, 2013, 07:00 ET 2013 Research: Mobile Customer Service Strategy Results Released

 The International Customer Management Institute (ICMI) has released its 2013 research report, A Mobile Customer Service Strategy: The Contact...


Jan 07, 2013, 08:00 ET The International Customer Management Institute Opens Applications And Nominations For The 2013 ICMI Global Call Center Awards

 The International Customer Management Institute (ICMI), is now accepting applications and nominations for its annual Global Call Center...


Mar 21, 2012, 09:00 ET ICMI ACCE 2012 Conference Program Offers Comprehensive Education for Call Center Professionals

 Produced by The International Customer Management Institute (ICMI), the ACCE Conference & Expo, the premier annual global...


Jan 30, 2012, 09:00 ET Call Center Agent Turnover, Retention and Productivity Survey Launched by The International Customer Management Institute

The International Customer Management Institute (ICMI), launched its 2012 Call Center Agent Turnover, Retention and Productivity survey in an...


Jul 14, 2009, 09:05 ET The International Customer Management Institute Opens Nominations for the 2009 Spirit of Service Award

The International Customer Management Institute (ICMI) is now accepting nominations for its annual Spirit of Service Award, which recognizes...


Jul 13, 2009, 17:02 ET The International Customer Management Institute Opens Nominations for the 2009 Spirit of Service Award

The International Customer Management Institute (ICMI) is now accepting nominations for its annual Spirit of Service Award, which recognizes...


Jul 13, 2009, 14:04 ET The International Customer Management Institute Opens Nominations for the 2009 Spirit of Service Award

The International Customer Management Institute (ICMI) is now accepting nominations for its annual Spirit of Service Award, which recognizes...


May 05, 2009, 09:00 ET ICMI Contact Center Management Conference & Expo Announces 2009 Site Tour Lineup

Starwood Hotels & Resorts Worldwide, Farmers Insurance, Harte Hanks, American Cancer Society, and Employees Retirement System of Texas to Offer...


Apr 20, 2009, 11:25 ET ACCE China - The Global Gathering for the Contact Center Community - To Take Place in Shanghai in May

The 2009 Annual Call Center Exhibition China (ACCE China) will be held in Shanghai May 20 through May 22. The official website is available at:...


Jan 22, 2009, 12:55 ET ICMI Call Center Demo & Conference Announces 2009 Site Tour Lineup

Carnival Cruise Lines, Global Response, Interval International, and Arise Virtual Solutions to Give an Insider's View of Leading Call Center...


Aug 13, 2008, 01:00 ET Think Services' ACCE 2008 to Feature Jam-Packed Agenda and Renowned Industry Speakers

NEW YORK, Aug. 13 /PRNewswire/ -- The fifth Annual Call Center Exhibition (ACCE) will feature the tools and knowledge contact centers need to...