HYDERABAD, India, June 16, 2015 /PRNewswire/ --
Customers Can Now Chat With Your Agents From Your Website
In a constant endeavour to innovate and improvise its solutions, Ozonetel takes yet another big leap with the launch of CloudAgent Chat. CloudAgent, the cloud-based contact centre solution from Ozonetel is already the platform of choice for more than 1000 businesses who use it to power their customer communications. With CloudAgent Chat, each of these businesses and the new ones can use the same platform to power their website chat communications too. The customers can now have a seamless experience when they are looking for a product and service and can get online help almost instantaneously with this new feature.
(Logo: http://photos.prnewswire.com/prnh/20150616/10125025 )
CloudAgent Chat contains all the features of CloudAgent which include skill assignments, Live Agent Monitoring, queues, numerous dashboards and reports. In fact, existing CloudAgent customers can just opt for this new add-on feature and have blended agents who can receive calls and also chat with online customers. This is a one-of-a-kind solution which is not available anywhere else.
With this launch, Ozonetel is now offering services similar to Zopim, Olark and other live chat platforms. The added advantage to the customers is that the Ozonetel Solution is far more competitive than the other providers.
In 2009-2010, Ozonetel pioneered the launch of Cloud telephony in India through its KooKoo platform. The CloudAgent service that Ozonetel offers is one-of-a-kind and is inherently designed to work with other communication channels too. It integrates seamlessly with leading CRM solutions and various social media channels. Ozonetel is a complete cloud communications platform. CloudAgent Chat further enhances and complements its current offering.
About Ozonetel
Ozonetel, a Telco grade CaaS (Communication as a Service) platform on the Cloud provides the right tools to reach, engage, support and retain your customers. Ozonetel allows its customers to use their multichannel modes of communication - be it voice, email, social media, SMS, chat, all on one platform with no capital investment. Ozonetel is available across 65+ countries. For countries where VOIP to PSTN/GSM network has regulatory challenges, Ozonetel has its IP of CLOUDPSTN making the platform accessible across the globe. The Ozonetel platform comes with 99.9% uptime as the platform maintains redundancy at every level - be it switches, firewall and lease line connections. The intelligent routing of the calls also comes with redundancy. Being on the Cloud, Ozonetel solution can be used on plug & play basis at a fraction of the price as compared to legacy on-site box providers.
For more information, visit www.ozonetel.com
Blog - http://blog.kookoo.in/2015/06/live-chat-platform-cloudagent-chat.html
Twitter - @OzonetelSystems
Media Contact:
CSN Murthy
[email protected]
+91-9880885108
Founder & CEO
Ozonetel Systems Pvt. Ltd.
Share this article