MUMBAI, May 8, 2018 /PRNewswire/ --
Aims to provide the best quality customer engagement solutions across Indian enterprises
Aspect Software, a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today, announced the commencement of a global strategic partnership with Vion Consulting, a leading provider of customer experience management solutions. With an unparalleled ability to know and act on consumer intent, this alliance with Vion will add value to delivery of Aspect's customer engagement solutions suite in India and the Middle East. This integration will further broaden Aspect's and Vion's reach, thus supporting each other to flourish in the Indian as well as the global markets.
Commenting on the partnership, Mr. Manish Bajaj, RVP & Managing Director - India and Middle East, Aspect, stated, "We are excited to announce our strategic partnership with Vion Consulting, one of the fast growing enterprises in the CX domain. Our joint vision is to leverage Aspect's offerings, create an unparalleled value with Vion's market presence and build solutions that can deliver unmatched customer engagement to our enterprise customers." Manish further added, "India has a matured, well-established, yet dynamic and fast growing Contact Center industry. With specialist partners like Vion, we aim to leverage advanced technologies around bots, AI, automation, etc. We are confident Vion Consulting's lead approach can help take these technologies to customers and significantly contribute to our next phase of growth."
With expertise in providing communications solutions for organizations across industry verticals, Vion Consulting is focused on becoming the world's best customer engagement management solution provider by leveraging Aspect's 45-year-old legacy of workforce management, end-to-end and customer engagement solutions. As Aspect's solutions are unique and exclusive in nature, they can be implanted in all existing contact centers across the globe, thus helping Vion penetrate deeper into the contact center market.
"Vion's ultimate vision is to develop predictive models to automate customer interactions in multiple languages and Aspect's digital expertise and innovation capabilities helps Vion meet its objective. Another key reason Vion is partnering with Aspect is to leverage Aspect's award winning, best-in-class WFM/WFO solution suite and tap this fast growing segment under the Contact Center industry. We firmly believe that Aspect's knowledge and expertise in the contact center industry will help enhance Vion's business excellence. We want to be the extended arm of Aspect to deliver best quality customer engagement management across markets," said Srikanth BV - Founding Member, Vion Consulting.
Elucidating the importance of this partnership, Gaurav Arora, Director - Channels and Strategic Alliances, India and Middle East, Aspect, said, "Aspect and Vion both recognize the importance of customer engagement management and the role that the enterprises must play in driving it, especially to manage today's customer's expectations. This partnership will allow Aspect to foray its business into a wider set of industry verticals. We believe that our combined expertise will help our clients provide the end users with exceptional experience across multiple conversation platforms. We welcome Vion on board as our partner and are excited to embark on this journey with them."
Aspect's success in India and various other countries along with its desire to constantly innovate and integrate features such as big data and artificial intelligence has helped it gain momentum worldwide. This success has led to its expansion and various alliances globally. Going forward, the company plans to collaborate with numerous companies who share the similar vision and objective.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers helping enterprises keep service levels high and operational costs contained.
About Vion Consulting:
Vion Consulting gives its customers a redefined 'Customer Acquisition and Engagement' experience. It delivers the unparalleled ability to know and act on consumer intent. By applying the power of big data and machine learning, Vion's ultimate vision is to develop predictive models to automate customer interaction in multiple languages across different communication channels such as email, social media, messaging, web chat and mobile apps. Vion's comprehensive portfolio of support and optimization services ensure customer service experience and business results keep getting better over time.
For more details, visit http://vion-consulting.com/.
Head Marketing - India and Middle East
SOURCE Aspect Software