Aspect Software to Launch Next Generation Self Service Platform in India

MUMBAI, November 2, 2016 /PRNewswire/ --

Empowering Enterprises to Better Engage With the Millennials 

Aspect Software, a global leader in customer engagement solutions, is launching its next generation customer engagement platform on 16th November 2016 at the Gartner Symposium 2016. This prestigious event is the India chapter of Gartner's Symposium series which is termed as the world's most important gathering of CIOs and senior IT Executives, which will be held in Goa this year. Many senior executives from Aspect Software will be present in India during the launch, including Jagannath Narendran, Senior Vice President, Asia Pacific and Middle East, and Sanjay Gupta, Head-Cloud Business, APAC and Middle East and Managing Director- India and Middle East, Aspect Software.

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"Over the years, there has been a paradigm shift in the customer's needs as they are increasingly becoming independent, resulting in the adoption of self-service solutions by brands to reimagine customer service and enhance customer experience. We have done an in-depth study of multiple markets and have identified that smartphone adoption is driving some key customer preferences trends across the globe. With launch of next gen customer engagement platform in India, we aim to tap these trends and empower enterprises with tools that will help them enable and engage their customers and stay ahead," said Sanjay Gupta, Head-Cloud Business, APAC & ME and Managing Director - India & ME, Aspect Software.

Aspect Software's next generation self-service platform is an omni-channel, self-service suite which offers technologically advanced customer engagement solutions, including chatbot, coupled with Natural Language Understanding, to strengthen enterprises' customer service.

The platform, seeing wide adoption in markets such as North America and Europe, is expected to transform the way consumers are engaged, especially millennials who prefer to do-it-themselves.

About Aspect Software: 

Aspect Software helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
For more information, visit http://www.aspect.com.


Media Contact:
Aspect Software
Shailendra Tanwar
+91- 9930134118
[email protected]
Head - Marketing India/ME

Perfect Relations
Rddhima Pillai
+91- 8976670737
[email protected]

Kevin George
+91- 9769151042
[email protected]