BANGALORE, January 23, 2015 /PRNewswire/ --
CSS Corp has been identified as a leader in Transformational Customer Management Services (CMS) (Paid-For Technical Support market segment) by NelsonHall in its latest CMS NEAT analysis.
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In the NEAT analysis, NelsonHall evaluates Transformational CMS service providers on their ability to meet both current and future client requirements using multiple criteria across several market segments. Criteria includes service offerings, delivery capability, and benefits achieved.
According to Mike Cook, principal CMS analyst at NelsonHall, "Leaders in transformational CMS exhibit proficiency in actioning the transformational needs of clients through a combination of consultancy services, training and hiring innovation, analytics including process and business analytics, channel integration and the ability to build a robust global delivery model. CSS Corp is a leader in the overall transformational CMS and premium technical support market segments."
"We're pleased to be positioned in the Leaders Quadrant in the latest NelsonHall NEAT analysis for Transformational CMS. CSS Corp is transforming the way companies manage their customer relations through tech support services that reduce customer churn and build greater customer loyalty," said 'Tiger' Ramesh, chief executive officer of CSS Corp. "Our position among the leaders reflects the value that we deliver to our clients and the solid relationships that we maintain with them. In 2015, CSS Corp will continue to broaden its competitive advantages, and invest in technology, IP, processes, and growth services that we offer across many industries, and throughout the customer lifecycle."
NelsonHall's Mike Cook forecasts continued growth and opportunities for the industry, stating, "The need to reduce cost while maintaining or enhancing customer satisfaction is the primary driver of the Transformational CMS market. NelsonHall believes the opportunities for growth in market share are robust for those companies willing to aggressively make investments in linked multi-channel delivery, innovative hiring and training principles, and enterprise and process analytics."
For more information and a copy of the report, please visit - https://www.csscorp.com/nelsonhall-reports
About CSS Corp
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise and consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. Please visit http://www.csscorp.com for more information.
About NelsonHall
NelsonHall is the leading global BPO and IT outsourcing research and analysis firm with analysts across the U.S, U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of "Speed-to-Source" tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/).
For more information, please contact:
Smitha Hemmigae,
Director, Marketing
CSS Corp Pvt Ltd
Mobile: +91-9980564770,
100% Referenceable Customers. Wired to Support.
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