SysAid Appoints Oded Karev as Head of Strategy, Partnerships, and Corporate Development to Drive Growth and Innovation, Signaling Bold Expansion Plan

TORONTO, Aug. 27, 2025 /PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions, announces the appointment of Oded Karev as head of strategy, partnerships, and corporate development. This strategic addition to SysAid's executive leadership team reinforces the company's commitment to accelerating growth, expanding its market presence, and pursuing bold market moves through strategic alliances and expansion opportunities.

Oded brings two decades of experience in global corporate strategy, mergers & acquisitions, and enterprise technology. His career includes leadership roles at Accenture, where he led strategic transformation initiatives for global software companies, and at NICE, where he played a central role in the company's evolution into a market leader in Contact Center as a Service (CCaaS). Most recently, Oded served as GM of NICE's Robotics Process Automation division, scaling the business into a category leader.

"We are excited to welcome Oded Karev to the SysAid executive team," said Avi Kedmi, CEO of SysAid. "Oded's deep expertise in strategy and innovation, combined with his proven ability to scale businesses and forge powerful industry partnerships, will be instrumental as we continue to shape the future of AI-powered ITSM."

"I'm excited to join SysAid at such a pivotal moment in its growth journey," said Oded Karev, Vice President of Strategy & Partnerships. "Together, we will drive bold expansion by building a strong M&A framework to accelerate growth through targeted acquisitions, while forging and scaling high-impact partnerships that expand our capabilities and amplify SysAid's influence in the market."

This appointment marks a significant milestone as SysAid continues to pioneer the agentic AI landscape. With Oded's leadership, the company is poised to scale its impact by forging strategic pathways that support AI-driven autonomy, intelligent decision-making, and transformative IT experiences. As organizations seek greater efficiency and agility, SysAid remains at the forefront—delivering purpose-built agentic AI solutions that empower IT to do more, faster, and with lasting business value.

About SysAid:
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid's Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid's AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.

With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.

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SOURCE SysAid