SysAid Enhances AI-Driven ITAM with Advanced Discovery, Powered by Partnership with Lansweeper

TORONTO, Feb. 24, 2025 /PRNewswire/ -- SysAid, a global provider of AI-driven IT service management (ITSM) solutions, is thrilled to announce its integration with Lansweeper, a market leader in IT Asset Management 2.0 solutions. SysAid's ITSM platform, with built-in native IT Asset Management (ITAM), enables organizations to seamlessly manage IT services and assets from a single system. Now, with Lansweeper's advanced asset intelligence, this partnership creates an IT ecosystem that provides customers with granular insights and improved asset visibility.

Following the successful completion of SysAid's beta program, the integration is now fully available, with live customers already leveraging its capabilities for enhanced IT asset discovery and management. By combining SysAid's robust ITSM platform with Lansweeper's industry-leading asset discovery, the integration simplifies workflows, enhances efficiency, and improves IT service quality. It goes beyond surface-level data to uncover detailed asset configurations, usage patterns, and interdependencies, empowering IT teams with actionable intelligence.

"We're thrilled to partner with SysAid to introduce a game-changing solution that enhances ITSM," says Lansweeper CPO, Maarten Saeys. "The integration of SysAid with Lansweeper's advanced technology asset intelligence automates CMDB updates, improves asset visibility across IT, IoT and OT, and streamlines workflows—empowering IT teams to make faster, data-driven decisions. This collaboration reflects our commitment to innovation, equipping businesses with robust tools to streamline operations and enhance service delivery in a dynamic IT landscape."

"This pivotal advancement marks a major milestone in delivering even more value to our customers," said Oded Moshe, VP Strategic Product Partnerships at SysAid. "Powered by Lansweeper's advanced discovery capabilities, this integration equips IT teams with real-time asset intelligence, automating processes, eliminating blind spots, and enhancing operational efficiency like never before."

Bridging the Gap Between ITSM and ITAM
While ITSM focuses on delivering and supporting IT services, IT Asset Management (ITAM) ensures complete visibility and control over an organization's IT assets. Without effective ITAM, IT teams struggle with outdated asset data, compliance risks, and inefficient service management. By integrating ITAM with ITSM, organizations can bridge these gaps, ensuring accurate asset data fuels smarter decision-making, strengthens security, and enhances operational efficiency.

See It in Action
To explore the integration live and hear firsthand experiences, join our exclusive webinar on February 25th, co-hosted by SysAid and Lansweeper.

About SysAid
SysAid's mission is to liberate organizations by putting AI to work for them and their people. SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose.

With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

About Lansweeper
Lansweeper is an IT asset management software provider helping businesses better understand, manage, and protect their IT devices and network. Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their IT infrastructure at all times, offering trustworthy, valuable, and accurate insights about the state of users, devices, and software. Since its launch in 2004, Lansweeper has been developing a software platform that scans and inventories all types of IT devices, installed software and active users on a network – allowing organizations to centrally manage their IT.

The Lansweeper platform currently discovers and monitors over 80 million connected devices from 28,000+ customers, including Mercedes, FC Barcelona, Michelin, Carlsberg, Nestle, IBM, and Samsung to governments, banks, NGOs, and universities, driven by its 180+ strong teams in Belgium, Spain, Italy, UK, Ireland, and the USA.

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SOURCE SysAid