MUMBAI, February 5, 2015 /PRNewswire/ --
Aegis Limited, a global outsourcing and technology services company, today announced it has again been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2014 report, published on December 23rd, 2014. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
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Sandip Sen, Global CEO, Aegis Limited, said, "We are pleased to be included in the Gartner Magic Quadrant for CM Contact Centre BPO for the 5th consecutive year. For some time now Buyer - Provider discussions have shifted from just cost containment and labor arbitrage to the delivery of enhanced customer experience, automation, multichannel and analytics capabilities, and more innovative ways of addressing the increasing levels of complexity in their business. At Aegis, we believe our domain expertise and innovation in this market reflects our 'ability to execute' and culture of continuous improvement."
As per the Gartner report - "The market for CM contact center BPO expanded in the past 12 months to become a $42.3 billion business in 2014." The Gartner reports articulates that Three key trends have consistently appeared during the fact-finding and assessment process and are as follows: Growth of digital services, Rise of smart machines, Increasing demand for marketing services.
Aegis has made significant investments in vertical industry markets and customer experience management and thus strengthens its positioning in global BPM marketplace. The company has an aggressive growth strategy focusing on expand its existing portfolio of services and presence across Asia Pacific, EMEA and Latin America.
The company has more than 37,000 employees based in 37 centers across 9 countries. Its primary focus is on vertical industry markets, including telecommunications, financial services, healthcare, and travel and hospitality.
Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner "Magic Quadrant for Customer Management Contact Center BPO" TJ Singh et al, 23 December 2014
About Aegis
Aegis is a global outsourcing and technology services company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 35 billion conglomerate. For more information, write to us at [email protected] or visit www.aegisglobal.com.
Media Contacts
Aegis (Global)
Danveer Bhasin, Associate Vice President, Marketing
Aegis Limited
Phone: +91 99301 35788
Email: [email protected]
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