'Aino App' Launched to Offer Seamless Customer Support Interaction Across all Major Brands

NEW DELHI, February 15, 2017 /PRNewswire/ --

Aino CEO, Divij Singhal, announced today the launch of a helpdesk application that would help customers/users connect to the customer support team of more than 200 brands of their choice. Divij shares, "This is going to end the agony all the customers go through when they are put in waiting queues for getting the simplest of queries resolved. Aino App would allow customers to get the call backs at the time of their choice from the customer support team which is otherwise not so easily available."

Aino Customer Care Services App is designed to cater to the needs of the consumers who look forward to getting their issues and complaints resolved, or at least heard without wasting their valuable time. Compatible with both iOS and Android platforms, this app features a dashboard where the user can add as many brands as required and connect to each one of them in just one swipe. "The beauty of this app lies in the fact that it would have a number of self-service options that would help customers know their brands better and use their services without connecting to the customer support team," Divij Singhal further explains.

In addition to enhancing the convenience of reaching the customer support team, this app goes a step further by providing basic information about the services of the brand in an automated fashion. So, one would find features, like branch locator, bill payment, service request etc. that not only reduce the call traffic to the customer care center, but also bring the brands closer to their target audience. The app is being made more relevant with the introduction of features like bill details, account upgrade/change, recharge options etc.

Aino App is going to be a win-win proposition for both the customers and the brands. Every brand needs an integrated database to chalk out the expectations of the target audience and design products/services accordingly. This app provides a reliable database generated out of interactions happening between the brand and the consumer in an organized fashion. It gives a clear insight of the usage pattern of the consumer and helps the brands come up with more user-centric solutions. On the other hand, it encourages the customers to make relationships deeper with the brand without bothering to get through the support team.

How Aino App makes lives of the consumer easier? 

With Aino customer calling app, the users are allowed to perform the following functions:

- Post a query

- Book a request for call-back - instantly as well as later

- Register a complaint

- Use self-service options

This app is certainly a breakthrough in the service industry. It has already won the nods of appreciation from all the business sectors. The business entities have shown great interest in getting a listing on this app; in the B2B business model, businesses are coming forward to use this app as their marketing platform. Aino App is looking forward to reaching the global platform soon. Thus, to have better control on the brands of one's choice, install Aino App today and have the pleasure of truly automated connectivity.

To know further about the Aino App, one can log on to: http://www.ainoapp.io/

Install Aino App from Google Play: https://play.google.com/store/apps/details?id=com.iccstech.aino&hl=en

Install Aino App from Apple iOS App Store: https://itunes.apple.com/in/app/aino-free-customer-care-calling/id1109400127?mt=8

Contact Email: [email protected]

Phone No.: +91-11-49920000

Summary 

Aino App launches a customer-centric app that would allow the users to connect through more than 200 brands in one swipe through a unified platform. Based on B2B and B2C revenue model, this app aims at bringing the brands and consumers closer to each other and improve their relationship.

About ICCS Technology Private Limited: 

ICCS Technology Pvt. Ltd. was founded in 2016 in India by Divij Singhal. It launched its helpdesk application in November 2016 for iOS and Android by the name of Aino. Aino provides automating self-service options for users. The application allows customer query resolution and brand interactions with multiple service providers via a single application. Call abandonment rates, Average Handling Time (AHT) can be reduced with this application. As of 14 February 2017, Aino has around 90,000 registered users. About 1000 call-back requests are made every day.

Media Contact: 
Ankit Gupta
[email protected] 
+91-9873653233
Co-Founder & Chief Product Officer
ICCS Technology Pvt. Ltd.