Ozonetel Launches Predictive Dialer on CloudAgent

BANGALORE, August 4, 2015 /PRNewswire/ --

Ozonetel Systems, the pioneer in cloud communications, is happy to announce that CloudAgent, its trusted cloud based call center, supports Predictive Dialing.

     (Logo: http://photos.prnewswire.com/prnh/20150616/10125025)

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer. With CloudAgent supporting Predictive Dialer, the sales teams and outbound calling teams can improve their efficiency by more than 400%.

CloudAgent's Predictive Dialer improves your outbound process by completely automating the dialing process. And since this is a cloud based system there is nothing to be installed on premise.

Some of the key features of the Predictive Dialer are as follows:  

• Enables automatic mass notifications through telephone calls or SMS
• Customized and personalized calls/messages
• Enables bulk dial-out as well as event-triggered dissemination
• Message design interface: Recorded messages/Text-to-Speech Converter/IVR and integration with database fields
• Option of live interaction after IVR playback
• Ideal for companies that need to communicate frequently with a large audience (e.g. banks, NBFCs, brokerage houses, online retailers, utility providers, etc.)

About Ozonetel: 

Ozonetel, a Telco grade CaaS (Communication as a Service) platform on the cloud, enables its customers to continuously engage with their customers throughout the customer life cycle through marketing, sales, support and retention programs. Ozonetel is the only Telco grade multi-channel (voice, video, chat, sms) communication platform on the cloud in India. A business does not need to make investment in any on-site technology and in an IT team to manage and upgrade the communication piece. A business can expand globally in minutes with Freshdesk CRM and Ozonetel.

For more visit: http://www.ozonetel.com

Blog: http://blog.kookoo.in/2015/07/cloudagent-launches-predictive-dialer.html

Twitter - @OzonetelSystems

Media Contact:
Reeta Gangwani
[email protected]
+91-9535009328
Vice President Marketing
Ozonetel Systems Pvt. Ltd.