BANGALORE, July 20, 2015 /PRNewswire/ --
CloudAgent Call Center Integration With Zendesk
Ozonetel brings good news to all its business customers using Zendesk as it completes yet another successful integration with Zendesk. Clear and contextual communication is the key to success of any sales & support team. It becomes even more imperative for a business to have a call center solution that seamlessly integrates with its ticketing and CRM system providing relevant and most updated information to its sales & service teams. Ozonetel's call center solution, CloudAgent, with its deep integration with Zendesk, now provides businesses with a full-featured call center solution at their fingertips. The integration is available on Zendesk at https://www.zendesk.com/apps/cloudagent/.
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Ozonetel has successfully integrated its contact center solution CloudAgent with Zendesk software to add telephony to the offering. With this integration, the calls can be handled intelligently and efficiently by the call center agents. The agents can view the tickets raised in Zendesk and can greet the callers by their names, request them to enter their ticket id and provide the ticket status to the callers. The callers are routed intelligently to the appropriate call center agent based on the nature of the ticket. The integration provides businesses with a cost-effective, enhanced customer management solution.
Ozonetel's CloudAgent integration with Zendesk provides what is characterized as "an immediate, market-ready solution at a fraction of the cost of other providers." The joint solution is aimed at contact centers, as the additional functionality provides a unified view of distributed contact centers across cities or countries with simple integration points and little overhead. This is designed to both increase productivity and cut costs.
With this integration, powerful features like multi-channel ACD, IVR, dialer, call quality monitoring and more makes it possible to make inbound, outbound and blended calls through the app. CloudAgent provides a click-to-call facility inside Zendesk so that the support agents can click on a contact phone number from the system interface to initiate a call. The integration also comes with a whole host of features like Screen Pops, ACD, Call Flow (IVR) Control, Call Control, call end triggers and many more.
Ozonetel is also providing a free demo for interested customers http://ozonetel.com/signup.html
About Ozonetel
Ozonetel, a Telco-grade CaaS (Communication as a Service) platform on the cloud, provides the right tools to reach, engage, support and retain your customers. Ozonetel allows its customers to use their multichannel modes of communication - be it voice, email, social media, SMS and chat - all on one platform with no capital investment. Ozonetel is available across 65+ countries. For countries where VOIP to PSTN/GSM network has regulatory challenges, Ozonetel has its IP of CLOUDPSTN making the platform accessible across the globe. The Ozonetel platform comes with 99.9% uptime as the platform maintains redundancy at every level - be it switches, firewall and lease line connections. The intelligent routing of the calls also comes with redundancy. Being on the cloud, Ozonetel solution can be used on plug & play basis at a fraction of the price as compared to legacy on-site box providers.
About Zendesk
Zendesk, Inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, which includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs 800+ people and serves 57,000 paid customers in 150 countries and territories.
For more info, visit: http://www.zendesk.com
For more information, visit http://www.ozonetel.com
Blog - http://blog.kookoo.in/2015/07/cloudagent-call-center-integration-with.html
Twitter - @OzonetelSystems
Media Contact:
Reeta Gangwani
[email protected]
+91-9535009328
Vice President Marketing
Ozonetel Systems Pvt. Ltd.
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