HYDERABAD, India, November 28, 2017 /PRNewswire/ --
Market regulator, Securities and Exchange Board of India (SEBI) has issued guidelines for all stockbrokers to keep recordings of all trade calls with effect from January 1, 2018. As per the notice, the liability of presenting the call records will be on the stockbroker in case of dispute. SEBI has taken this step in the direction to prevent unauthorized trade. This calls for stockbrokers across the country to revamp their telephony solution.
Ozonetel Communications, a global player in Cloud Communication, has announced KOOKOO call recording system, which is completely customized to serve the purpose. "There are about 35,000 registered stockbrokers in the country for whom KOOKOO call recording system will be indispensable," says Murthy Chintalapati, CEO of Ozonetel Communications.
"The industry is mature and demands a system which cannot just make the traders SEBI Compliant but also improves the business efficiency, enhancing customer experience. KOOKOO becomes a perfect fit," he adds.
Shifting from an old calling system to the new one might be difficult. But Ozonetel ensures complete support and a smooth transition. A reliable, flexible and easy-to-use call recording system, KOOKOO is also surprisingly cost effective. With zero need for additional equipment, the solution can go live instantly without any installation and comes with a set of high-end features besides giving the basics. The recordings are stored for a period of 5 years on the state of the art and reliable Amazon S3. The recordings can not only be searched and retrieved through easy search parameters, but can also be shared as an attachment over emails. This apart, KOOKOO call recording system also integrates with the current CRM with total ease, offering a better scope of evaluation for the supervisors.
Having worked with the leading brands like State Bank of India, HDFC Life, HDFC Bank, Mahindra Finance, PNB Asset Management and many more, KOOKOO promises added transparency to trading activities and assures a stress-free working environment for the stockbrokers.
Ozonetel, a CaaS (Communication as a Service) platform on the cloud, provides the right platform to setup and run browser-based distributed contact center operations. Ozonetel allows its customers to use their multichannel modes of communication - be it voice, email, social media, SMS and chat - all on one platform with no capital investment. Ozonetel is available across 65+ countries. For countries where VOIP to PSTN/GSM network has regulatory challenges, Ozonetel has its IP of CLOUD PSTN, making the platform accessible across the globe.
The Ozonetel platform comes with 99.9% uptime as the platform maintains redundancy at every level - be it switches, firewall and lease line connections. The intelligent routing of the calls also comes with redundancy. Being on the cloud, Ozonetel solution can be used on plug & play basis at a fraction of the price as compared to legacy on-site box providers. For more information, visit http://www.ozonetel.com or follow them on LinkedIn and Twitter.
Senior Manager - Communications,
SOURCE Ozonetel Communications Pvt Ltd