NEW YORK, March 10, 2020 /PRNewswire/ -- TechSee has been named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2020.
The list honors the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today's fast-changing world. This year's MIC list features 434 businesses from 39 countries.
"I'm delighted that TechSee has been recognized in the Augmented Reality category by this hugely influential publication for our work at the leading edge of AR-powered customer enagement," said Eitan Cohen, CEO, TechSee. "In the increasingly crowded remote visual assistance space, our innovation focus has been on combining AR with advanced Computer Vision AI, a unique approach that is enhancing efficiency and redefining customer experience for organizations in multiple industries."
Over the past twelve months, TechSee has launched a number of transformative solutions. Its "Smart Assist" technology provides real-time decision support to contact center agents. During each visual interaction with a customer, it identifies and classifies the issue and cross-references the visible symptoms of the issue with a vast image knowledge base in order to provide a next-best action recommendation in the form of AR-annotated images. This visual automation technology enhances agent engagement and boosts contact center productivity.
TechSee also successfully implemented its self-service solution with tier 1 telcos in North America and Europe, automating the entire resolution process. This fully conversational visual assistant provides customers with interactive AR guidance through their smart phone screens, offering ongoing feedback and escalating only rare cases to human agents via warm transfer. Through instant device and issue recognition, it drives call deflection to reduce contact center call volume.
Fast Company's editors and writers sought out the most groundbreaking businesses on the planet and across myriad industries. They also judged nominations received through their application process.
The World's Most Innovative Companies is Fast Company's signature franchise and one of its most highly anticipated editorial efforts of the year. It provides both a snapshot and a road map for the future of innovation across the most dynamic sectors of the economy.
"At a time of increasing global volatility, this year's list showcases the resilience and optimism of businesses across the world. These companies are applying creativity to solve challenges within their industries and far beyond," said Fast Company senior editor Amy Farley, who oversaw the issue with deputy editor David Lidsky.
Fast Company's Most Innovative Companies issue (March/April 2020) is now available online at fastcompany.com/most-innovative-companies/2020, as well as in app form via iTunes and on newsstands beginning March 17, 2020. The hashtag is #FCMostInnovative.
ABOUT FAST COMPANY
Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Since 2011, Fast Company has received some of the most prestigious editorial and design accolades, including the American Society of Magazine Editors (ASME) National Magazine Award for "Magazine of the Year", Adweek's Hot List for "Hottest Business Publication", and six gold medals and 10 silver medals from the Society of Publication Designers. The editor-in-chief is Stephanie Mehta and the publisher is Amanda Smith. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with our sister publication Inc., and can be found online at www.fastcompany.com.
TechSee revolutionizes the customer experience domain with the first visual engagement solution powered by Computer Vision AI and Augmented Reality. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence and big data. The company is headquartered in Tel Aviv with offices in New York, London and Madrid.