Biz2X launches AI-Powered underwriting and CRM platforms to boost MSME credit access

NEW DELHI, May 14, 2025 /PRNewswire/ -- As India's digital lending ecosystem undergoes a historic transformation, Biz2X—a leading global SaaS platform and subsidiary of Biz2Credit—has unveiled two new AI-powered solutions: Biz2X Underwriting Agent and Biz2X AI CRM. These innovations are designed to power the next generation of intelligent, scalable & inclusive lending infrastructure in-line with the strategic expansion initiatives in key global markets including India and Middle East.

The launch aligns with findings from an EY report titled "How much productivity can GenAI unlock in India? The AIdea of India: 2025," which estimates that Generative AI could boost productivity in Indian financial services by 34% to 38% by 2030, and up to 46% in banking operations alone.

The AI-driven Biz2X Underwriting Agent will have the capability to reduce loan approval time by 30-40% and improve the credit assessment analysis by 40-50%. The platform leverages proprietary models and Large Language Models (LLMs) to process vast sets of alternative data, enabling deeper and fairer credit insights.

Additionally, Biz2X AI CRM is a lead engagement platform that uses predictive analytics to qualify, score, and route leads in real-time, helping lenders convert high-intent borrowers more efficiently and enhance customer lifecycle management.

"Traditional underwriting models are struggling to keep up with the complexity of today's borrowers. Use of AI allows us to move beyond static financial data and create a dynamic risk assessment system that adapts to real-time business performance. This will be particularly impactful for India's MSMEs, which have long faced roadblocks in securing timely credit," said, Rohit Arora, CEO and Co-founder of Biz2Credit and Biz2X.

"The evolution of AI-driven underwriting will not only redefine how loans are approved but also bring millions of small businesses from deep Bharat into the fold of formal credit," he added.

These next-generation platforms are engineered to deliver real-time decisioning, intelligent borrower engagement, and hyper-personalized lending experiences particularly for India's underserved micro, small, and medium enterprises (MSMEs) and emerging Bharat markets.

At the core of Biz2X's innovation is an AI-powered unified platform that automates entire lending journey from CRM, loan origination, loan management, to business rule engine, portfolio monitoring, and collections. The company is also leveraging generative AI to automate credit assessments and fraud detection, with a decision engine that continuously refines itself using large data inputs.

While deeply rooted in India's lending landscape, Biz2X's solutions draw on global best practices combining expertise from powering one of the largest digital lending marketplaces in the U.S., Biz2Credit, with localized models tailored to India's unique credit needs.

For more details about Biz2Credit, visit: https://www.biz2credit.com/
For more details about Biz2X, visit: www.biz2x.com