16th Annual Call Center Week Commences, Award Winners Announced

LAS VEGAS, June 17, 2015 /PRNewswire/ -- The 16^th Annual Call Center Week kicked off its main conference June 17 at The Mirage in Las Vegas. The customer care industry's #1 conference addresses themes including meeting the demands of customers, understanding the importance of data, retaining talent, leveraging the cloud, WebRTC, and meeting extreme pressures to prove ROI.

The roster of speakers on the program include Nell Williams, SVP Global Sales & Customer Care of Marriott International, Leo Minervini, CIO of Carlo's Bakery, home of TLC's hit show Cake Boss, Teresa Chipps, VP of Marketing of Western Union, Chris Vennard, Global Product Lead of Google, Julie Bergsteadt, VP Claims Support Operations Service of Nationwide Insurance.

"We are thrilled to be back in Las Vegas kicking off the 16^th Annual Call Center  Week with record breaking attendance once again," said Lisa Schulman, Executive Producer of IQPC's Call Center Week. "It's incredible to see customer care professionals from all around the world come together under one roof to discuss and debate what the future of customer service holds."

Winners of the Call Center Week Excellence Awards across 13 categories were announced during an evening gala June 16. Sponsored by Salesforce and Kronos, winners were recognized for their superior thinking, creativity and execution across the full spectrum of contact center functions. View the list of winners.

• Best Supervisor of the Year
• Best Contact Center Leader of the Year
• Best in Class Contact Center (Under 99 Seats)
• Best in Class Contact Center (100-199 Seats)
• Best in Class Contact Center (200+ Seats)
• Best Training & Development Program
• Best Use of Voice of the Customer
• Best Contact Center Culture
• Best Marketing Team that Supports Customer Service
• Best IT Team for Driving Customer-Centricity & Technology Integration
• Best Outsourced Provider
• Best Technology Solution Provider 
• Best New Technology Solution

For more information about Call Center Week, please visit www.callcenterweek.com call 1-800-882-8684 or email [email protected]  

About IQPC:

IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit http://www.iqpc.com 

Contact:
Gahwui Kim
Jr. Divisional Marketing Director
IQPC
646-502-3266
[email protected]

SOURCE IQPC

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