1to1 Media 30-Minute Webcast: Vonage Shares its Secrets for Becoming "America's Favorite Service Team"

1to1 Media and Vonage to unveil how listening and customer feedback are essential elements to their customer service success.

News provided by

1to1 Media

25 Apr, 2014, 08:05 ET

STAMFORD, Conn., April 25, 2014 /PRNewswire/ -- Quality customer service is the cornerstone of every successful business, but finding organizations with all the necessary qualities for delivering exceptional service is rare. Vonage, the 2014 Stevie Awards winner for "Favorite Customer Service," is successfully delivering those standards of excellence in service. On Wednesday, April 30th at 2pm EST 1to1 Media's Editor-in-Chief Mila D'Antonio will sit down with Rob Sutton, vice president, Global Operations, Customer Care at Vonage, for an in-depth webcast interview in about the company's strategies for success.

Vonage builds on the key components of effective listening and customer feedback to continuously innovate the customer experience. Its commitment to provide excellent customer service to every customer has garnered financial results and media attention. The communications services provider earned two 2014 Stevie Awards this past February where the company dominated the telecommunications category, winning the majority of 430,000 votes for "Favorite Customer Service." Vonage also received the Silver Stevie® Award for "Customer Service Department of the Year" in the telecommunications category.

Recognizing the communication services provider's recent success, 1to1 Media is featuring an interview and Q&A session with Vonage to highlight the insights and lessons-learned about using the customer experience as a competitive advantage. In this complimentary 30-minute webcast, attendees will learn the secrets to Vonage's success and methods to transform service organizations, such as:

  • Unique training and development tips to keep service teams meeting high quality standards
  • Next-level advice for delivering "wow" customer service
  • Winning strategies for capturing and acting on customers' feedback

To attend the complimentary Take30 webinar and to ask Rob Sutton a question, visit: http://go.1to1media.com/vonagesecrets-pr

For more information about Vonage, visit: http://www.vonage.com/

About 1to1 Media

1to1® Media is an online resource dedicated to helping organizations across the globe realize the greatest value from their customer base. We provide content and resources that help senior executives to drive change and make customer-based initiatives the centerpiece of their growth strategy.1to1 Media's Weekly Digest explores the best practices, trends, and developments from companies that are using customer initiatives to drive bottom-line impact. 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver the content needed by our audience of more than 130,000 decision-makers. 1to1 Media is the independent publishing division of Peppers & Rogers Group, a TeleTech company. www.1to1media.com

SOURCE 1to1 Media

PRN Top Stories Newsletters

Sign up to get PRN’s top stories and curated news delivered to your inbox weekly!

Thank you for subscribing!

By signing up you agree to receive content from us.
Our newsletters contain tracking pixels to help us deliver unique content based on each subscriber's engagement and interests. For more information on how we will use your data to ensure we send you relevant content please visit our PRN Consumer Newsletter Privacy Notice. You can withdraw your consent at any time in the footer of every email you'll receive. Mit Ihrer Anmeldung erklären Sie sich damit einverstanden, Inhalte von uns zu erhalten.
Unsere Newsletter enthalten Zählpixel, die die Lieferung einzigartiger Inhalte in Bezug auf das Abonnement und die Interessen der einzelnen Abonnenten ermöglichen. Weitere Informationen über die Verwendung Ihrer Daten im Hinblick auf die Zusendung von relevanten Inhalten, finden Sie in unserer PRN Consumer Newsletter Privacy Notice. Ihre Zustimmung können Sie jederzeit in der Fußzeile jeder erhaltenen E-Mail widerrufen. En vous inscrivant à la newsletter, vous consentez à la réception de contenus de notre part.
Notre newsletter contient des pixels espions nous permettant la fourniture à chaque abonné, d’un contenu unique en lien avec ses souscriptions et intérêts. Pour de plus amples informations sur l’utilisation faite de vos données en vue de l’envoi des contenus concernés, nous vous invitons à consulter la politique de confidentialité disponible à partir du lien suivant PRN Consumer Newsletter Privacy Notice. Vous pouvez à tout moment revenir sur votre consentement par le biais des informations situées au bas de chaque e-mail reçu. Регистрирайки се, Вие се съгласявате да получавате информационно съдържание от нас. Нашите бюлетини съдържат проследяващи пиксели, които ни помагат да предоставяме уникално съдържание въз основа на ангажираността и интересите на всеки абонат. За повече информация относно начина, по който ще използваме Вашите данни, за да гарантираме, че Ви изпращаме подходящо съдържание, моля, направете справка с нашето Уведомление за поверителност на потребителския бюлетин на PRN. Можете да оттеглите съгласието си по всяко време в долния колонтитул на всеки от имейлите, които ще получите.