2014 ICMI Global Contact Center Awards - Now Open For Entries

COLORADO SPRINGS, Colo., Nov. 15, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination deadline is Friday, February 21, 2014.

(Photo:  http://photos.prnewswire.com/prnh/20131115/SF17847)

In 2013, ICMI responded to requests to expand their awards program. They created the industry's most comprehensive awards program complete with an awards dinner and festive ceremony.  The feedback was so positive it has now become the standard for success and the leading contact center awards program.

New for 2014, ICMI has expanded and updated the number of categories, adding Best Outsourcing Partner and Best Use of an Emerging Channel(s). They have also made the entry process simpler this year and added an early bird entry discount (50% off) for those applicants who submit by December 31, 2013.

The criteria and entry process ensure a "best in industry" awards program that recognizes contact center excellence in the following categories:

Best Small-to-Medium Contact Center
Best Large Contact Center
Best Outsourcing Partnership
Best Strategic Value to the Organization
Best QA/Customer Experience Program
Best Use of an Emerging Channel(s)
Best Use of Technology
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
Best Customer Service Business Leader
ICMI Lifetime Achievement Award
"Best of Show" @ Contact Center Expo & Conference

"There are so many in this industry that exemplify outstanding service and deserve to be recognized in a big way," said Sarah Stealey Reed, ICMI's Content Director and Head of Judges. "Recognizing that excellence with an awards program of this caliber is very rewarding (and a lot of fun!)"

She continued, "The application process challenges organizations to take a deep look into their operations and performance on so many fundamental levels; the award truly creates an industry benchmark. Year after year, contact center managers and executives have expressed to us how effective this close examination of their operations proves to be, uncovering strengths and weaknesses they were unaware of. We at ICMI are excited to be an integral part of this process."

The committee comprised of experts from all facets of contact center operations - including specialists in technology, training and people management, workforce and resource management, and quality - will judge the entries.

Entries will be scored on how candidate contact centers and professionals embrace and embody ICMI's principles of effective contact center management, whether they create a positive work culture and a climate that fosters personal growth, and their track record for establishing and attaining challenging goals within their organization.

The awards will be presented at the second annual Awards Dinner, taking place Wednesday, May 7, 2014, in San Diego, CA during ICMI's Contact Center Expo & Conference. Finalists will receive a pass to attend the conference, as well as a ticket to the Awards Dinner. The winner from each category will take home a trophy, and later be interviewed on a webinar, promoted in an ICMI press release, profiled in the industry-leading "Contact Center Insider" newsletter and on icmi.com, plus be permissioned to include the Global Contact Center Awards logo in print and online to further promote their honor to corporate executives and customers.

For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email mailto:[email protected].

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)