2016 Customer Service Excellence Recognition Program Winners Announced

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The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations are entered into one or more of five categories, including omni-channel customer experience, mobile customer care, web customer experience, social media customer engagement and customer engagement analytics. There are several honorees in each category, from which one High Achiever in each category will be identified.

The CSE Recognition Program is pleased to announce the recipients of the 2016 Customer Service Excellence Recognition.

OMNI-CHANNEL CUSTOMER EXPERIENCE

• Dick's Sporting Goods
• Distil Networks
• Dollar Shave Club
• Rocana
• Vodafone Italia S.p.A.
• Euroloan Group Plc

MOBILE CUSTOMER CARE

• Adjust, Inc
• David Yurman
• Euroloan Group Plc
• Payfirma
• Simple

WEB CUSTOMER EXPERIENCE

• ConsumerAffairs
• David Yurman
• Sisense
• TCN Inc.
• Unitiv, Inc.

SOCIAL MEDIA CUSTOMER ENGAGEMENT

• Apttus
• Euroloan Group Plc
• StubHub
• T-MOBILE

CUSTOMER ENGAGEMENT ANALYTICS

• ApttusConsumerAffairs
• Cision
• Distil Networks
• DonorsChoose.org

About The Customer Service Excellence Recognition Program

The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories: Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed will range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories, provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

All honorees will be celebrated and the top-scoring project in each category will be announced at the 12^th Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange, taking place October 23-26, 2016 at the JW Marriott Starr Pass in Tucson, Arizona.

For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

• The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
• The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. http://www.frost.com

Contact:
Nicole Coons
Marketing Vanguard/Principal Consultant
P: 908.603.7207
E: [email protected]

Photo - http://photos.prnewswire.com/prnh/20160721/391877

SOURCE Frost & Sullivan

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