2016: The Future of Customer Contact

MOUNTAIN VIEW, Calif., Oct. 8, 2015 /PRNewswire/ --

It's increasingly evident that improving the Customer Experience and reducing customer effort are critical in today's competitive environment.  It's also clear that businesses and solution providers are embracing Omni-channel customer care with the goal of seamless customer engagement. Is Omni-channel achievable?

Photo - http://photos.prnewswire.com/prnh/20151007/274959

Attend this webinar to:

• Learn where companies are in providing Omni-channel customer care and where they think they will be in the future
• Identify the drivers and restraints in Omni-channel delivery
• Hear a key global systems integrator and solutions provider's perspective on the challenges and successes with Omni-channel delivery

This briefing will discuss the challenges and restraints of improving the Customer Experience through seamless Omni-channel customer care. As such, it will benefit: business owners, Chief Customer Experience officers, contact center managers and other customer care stakeholders.

Supporting Quote

"Will 2016 be the tipping point in Omni-channel delivery?" inquires Frost & Sullivan Digital Transformation Principal Analyst Nancy Jamison. "Change in the customer contact is being spurred on by an increasingly digitally savvy, always connected, and socially aware consumer," states Jamison. "We have spent a decade or more creating multi-channel customer care organizations and continue to add on new channels, applications, as well as analytical capabilities.  However, there are still many challenges associated with creating seamless customer engagement."

Registration

• To attend the briefing, you can register by visiting: http://bit.ly/1FUNUQS
• For further information email [email protected] your full name, job title, company name, company telephone number, company email address and website, city, state and country.

Receive a recorded version of the briefing anytime by submitting the aforementioned contact details.

About Frost & Sullivan

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Contact:
Clarissa Castaneda
Frost & Sullivan 
+1.210.477.8481
[email protected]

SOURCE Frost & Sullivan