REDWOOD CITY, Calif., April 17, 2019 /PRNewswire/ -- Squelch, Inc., provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, today announced sponsorship at the 2019 Technology & Services World (TSW) conference in San Diego on May 6-8, 2019. Squelch is also hosting the conference's 5K on the Bay fun run, giving attendees a chance to reinvigorate themselves with a walk or run along the scenic boardwalk just outside the conference hotel. Walkers and runners alike can add to the experience by enjoying a Spotify playlist curated especially for them. Professionals not yet registered for TSW 2019 can save 25 percent by using this link and entering Squelch as the referring company on the third page of the registration form.
What: TSW 2019 will bring together thousands of technology and services company leaders to learn about new strategies and solutions for meeting rising customer expectations. In 2018, Squelch both came out of stealth at this event as well as won TSW's "Best in Show" award — the first time in the conference's 23-year history that a newcomer has done so.
For many customer support and success agents today, the information they need to help customers is marooned in a silo somewhere across the enterprise. As a result, agents are forced to expend valuable time searching for answers as the customer waits. The Squelch software solves this challenge by querying multiple, traditionally-disjointed data sets to instantly serve up current, relevant information. With the application of machine learning and artificial intelligence, it continuously improves its search results as agents input queries and locate the information they need to expedite customer resolutions. The Squelch platform also seamlessly connects with most SaaS-based applications, including Salesforce, Zendesk, Slack, Box, Confluence, Jira, OneDrive, and Google Drive.
Since its May 2018 launch, Squelch has experienced great success as a growing number of leading enterprises have adopted its software, including Khoros (the combined company of Spredfast and Lithium), Arxan Technologies, Thycotic, and Instana.
Where: Technology & Services World (TSW) 2019, at the Manchester Grand Hyatt in San Diego.
When: Squelch will exhibit its leading customer experience optimization solution from Monday, May 6 through Wednesday, May 8, 2019 at booth 32.
At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.