Aug 22, 2017, 09:01 ET
SAN JOSE, Calif., Aug. 22, 2017 /PRNewswire/ -- 7, a global leader in intent-driven customer experience solutions, and Mitsui & Co., Ltd. ("Mitsui"), one of the largest conglomerates in Japan, with a business network around the world, today announced a reseller agreement that will make 7's AI-powered products and solutions available to large enterprises throughout Japan. The partnership is designed to help Japanese companies better understand, anticipate and act on consumer intent in order to improve customer experience.
Through an exclusive agreement with 7, Mitsui will resell 7 technology through its significant business network in Japan and through its various CRM and IT affiliates. By reselling 7 technology, Mitsui aims to expand its offerings to include cloud-based solutions that leverage Artificial Intelligence and Machine Learning to provide a personalized, predictive, and effortless customer experience. Initially, the partnership will focus on making the following solutions available in Japan:
- 7 Virtual Agent technology enables companies to automate interactions and deflect calls away from high-cost channels. This technology makes it easy for consumers to find answers on digital self-serve channels, delivering fast, effective automated support.
- 7 Chat uses intent-driven engagement and predictive analytics to enhance customer experience and improve agent effectiveness. 7 Chat is tightly integrated with 7 Virtual Agent technology. Additionally, a new Chat widget enables integration into any third-party desktop.
"Our corporate clients have shown significant interest in using AI-powered technology to better understand consumer intent," said Mr. Takuya Sugiyama, general manager of IT service division. "With 7, we can offer superior services combined with leading-edge technology that helps businesses better connect with consumers and accelerate their digital transformation initiatives."
"Improving customer experience is a universal challenge facing companies worldwide," said PV Kannan, chief executive officer of 7. "As one of the most prominent and successful businesses in Japan, Mitsui deeply understands the needs of Japanese companies and their desires to deliver superior customer experience. Through its affiliate corporations, Mitsui has the expertise and ability to execute on its vision, making the company an ideal partner for us."
Mitsui is one of the most diversified and comprehensive trading, investment and service enterprises in the world, with 139 offices in 66 countries as of Aug, 2017. Utilizing its global operating locations, network and information resources, Mitsui is multilaterally pursuing business that ranges from product sales, worldwide logistics and financing, to the development of major international infrastructure and other projects in the following fields: Iron & Steel Products, Mineral & Metal Resources, Infrastructure Projects, Integrated Transportation Systems, Chemicals, Energy, Food Resources, Food Products & Services, Consumer Services, IT & Communication, and Corporate Development Business. Mitsui is actively taking on challenges for global business innovation around the world. For more information, visit http://www.mitsui.com
7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 7's technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world's largest and most recognizable brands are using intent-driven engagement from 7 to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: http://www.247-inc.com.
7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.
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