CAMPBELL, Calif., June 6, 2016 /PRNewswire/ -- 7, the global leader in intent-driven customer engagement solutions, today announced the appointment of Andrew Johnson as vice president, Data Center and Cloud Infrastructure, reporting directly to chief executive officer PV Kannan. In this role, Johnson is responsible for leading the NetOps team, overseeing data centers, networking, site reliability engineering (SRE), the Network Operations Center (NOC), and deployment automation.
Johnson joins 7 from Twitter where he led the company's global data center engineering team to design, build and operate data centers during heavy pre-IPO growth demands. In that role, he doubled the company's data center footprint while maintaining exceptionally high reliability. He established a culture of technical review and adherence to process, to ensure zero data center related outages in 24 months. He drove class-leading efficiency through automation and improvements, doubling supported infrastructure while keeping headcount flat.
Prior to Twitter, Johnson held leadership positions at Yahoo and Google, where he scaled his teams and drove significant improvements in uptime and efficiency. Johnson has a B.S.E.E. in Electrical Engineering from Tennessee Technological University.
"Andy's time with companies such as Google and Twitter has provided him with substantial expertise in scaling organizations and supporting continuous-delivery environments," said PV Kannan, chief executive officer of 7. "Along with his broad understanding of technology, and reputation for building world class teams, Andy is best known as a 'get things done' kind of guy. That's been the consistent theme throughout his career and it will serve him well in our high-performance culture."
"I'm passionate about technology, developing people, and creating a culture of accountability," said Johnson. "I was drawn to 7 because of the incredible vision of the leadership team, tremendous growth in recent years and client roster that includes some of the most recognizable names in banking, retail, healthcare and more. I look forward to providing those companies with the highest level of service in the industry."
7 is redefining the way that companies interact with consumers. The company's intent-driven customer engagement platform assists several hundred million visitors across all channels, and engages in more than 1.5 billion conversations annually, most of which are automated. Using 7 solutions, many of the world's largest and most recognizable brands are anticipating and acting on consumer intent to create more personalized customer experiences, resulting in an order of magnitude improvement in customer satisfaction, brand loyalty and potential revenue streams. For more information, visit: http://www.247-inc.com.
7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.
Marketing Communications Manager, 7
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