DALLAS, Feb. 14, 2012 /PRNewswire/ -- Do employees work for you because they have to...or because they want to? Paul Spiegelman, founder & chief executive officer of The Beryl Companies, gets answers from twenty-four Beryl Company employees in the new book Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit. This collection of essays from Beryl employees offers a unique insight into the inner workings of this employee-centric company and the impact that culture has, both on the company's bottom line and employees' personal lives.
"Building a solid culture program is a long process of hard work, but Smile Guide relates the tips and tools that will transform your organization for the better from the people living them every day," said Spiegelman. "It's important that leaders look for inspiration and action from the people inside our buildings. This book provides a foray into just that."
Here's a small sample of employee insights from Smile Guide:
No money for culture? Get buy-in from employees through fundraisers and reinvest it right back in them. – Lara Morrow, Queen of Fun and Laughter (Pg. 2)
"Right Skills and Right Fit" beats "Right Skills" 100 times out of 100. Realize the difference between capable of doing the job and the right person for the job. – Andrew Pryor, VP of Human Resources (Pg. 33)
Create enough communication channels that there's never a question of "The info wasn't available." – Lance Shipp and Jennifer Mills (Pgs. 72 – 74)
Whatever the program, be consistent. It creates expectation, anticipation, reliability and accountability. – Aubri Levens, Miguel Hernandez, Jason Armour (pg. 191)
The Beryl Companies is comprised of four businesses: two that focus on improving the patient experience in a variety of healthcare settings and two that focus on improving workplace culture and values-based business productivity. The Beryl Companies sees these activities and concepts as intrinsically linked. The Beryl Companies' foundational business, BerylHealth, is a technology-enhanced patient experience services company dedicated to improving relationships between healthcare providers and consumers. The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. The Circle is a training company that helps other businesses enhance employee engagement and develop more positive workplace cultures. The fourth component, the Small Giants Community, is an international organization dedicated to the support and development of businesses that define their success by values-based principles.