911 ETC's CrisisConnect for VoIP Now Rated "Avaya Compliant" with IP Office

- CrisisConnect for VoIP application is compatible with Avaya IP Office 9.0

- Helps businesses across all verticals manage E911 and comply with legislation

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Mar 09, 2015, 01:33 ET

GOODYEAR, Ariz., March 9, 2015 /PRNewswire/ -- 911 Emergency Telecom Company (911 ETC), a leading E911 services provider, today announced that CrisisConnect for VoIP is compliant with key unified communications solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

CrisisConnect for VoIP helps businesses across all verticals manage E911, routing outgoing 9-1-1 calls to the correct Public Safety Answering Point along with accurate location information. The application is now compliance-tested by Avaya for compatibility with IP Office 9.0. It is also compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 using Avaya Aura Session Manager 6.1.

911 ETC is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. Its CrisisConnect solution is available through the Avaya DevConnect Select Product Program.

As a Technology Partner, 911 ETC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"As a DevConnect Technology Partner since 2003, 911 ETC is committed to working with Avaya to help businesses establish and maintain E911 compliance," stated Bill Svien, VP Corporate Strategy, 911 ETC. "With the increased capabilities that IP Office 9.0 offers organizations, this compliance testing is a key milestone toward accomplishing that end."

"911 ETC compliance-tested solutions are helping our customers maintain full E911 compliance by properly routing 9-1-1 calls to the Public Safety Answering Point local to the outgoing call," stated Eric Rossman, Vice President Developer Relations, Avaya.

Additional Resources
https://www.devconnectmarketplace.com/911-etc-inc
www.avaya.com/devconnect

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About 911 ETC
911 Emergency Telecom Company is a leading provider of E911 emergency services across the United States and Canada, helping organizations meet E911 regulations and keep people safe. Founded in 1997, 911 ETC is widely recognized within the industry for its expertise and ongoing, fully managed E911 service. As an Avaya Select Product Partner, the company manages exclusive or hybrid E911 solutions for analog, digital, IP, SIP and wireless phones for organizations of all types and sizes.