ORANGE, Calif., Dec. 4, 2017 /PRNewswire/ -- American Advisors Group (AAG) is proud to announce it has been named a finalist in the 500+ employee category for the 20th Annual BBB Torch Awards for Ethics, presented by the Better Business Bureau of San Diego, Orange and Imperial counties. The Torch Awards honor companies whose leaders demonstrate a high level of personal character and ensure that the organization's practices meet the highest standards of ethics, and consequently generate trust. The Torch Award winners and finalists display exemplary ethics in their dealings with their customers, employees, vendors, and communities.
"As an industry leader with a strong commitment to ethics, we are honored to be a finalist for this year's BBB Torch Awards," said AAG Chief Executive Officer Reza Jahangiri. "This really is a reflection of AAG's core values – caring, driven and ethical – and our commitment to doing the right thing for the seniors who call us every day for financial solutions."
In educating and qualifying customers for government-insured Home Equity Conversion Mortgages (HECMs), also known as reverse mortgage loans, AAG uses a highly personalized, consultative process designed to give older homeowners the best outcome for their financial situation. The process involves extensive education for customers which helps them determine if the HECM product is the right fit.
AAG has a comprehensive internal ethics program, which starts with the recruiting process and continues through new hire orientation and ongoing training programs. A unique feature of AAG's onboarding process is a "generation swap" exercise designed to encourage empathy for AAG's main demographic, older Americans. During the training, employees are given a physical ailment and asked to attempt everyday tasks. AAG also encourages employees to participate in community outreach programs, like Meals on Wheels, through the AAG Foundation, giving employees eight hours of volunteer-time-off per year. AAG employees also have the ability to recognize co-workers who make a positive impact and demonstrate "awesome" behavior through the AAG Spotlight Awards.
In addition to his role as Founder and CEO of AAG, Jahangiri serves as co-chairman of the National Reverse Mortgage Lenders Association (NRMLA), the national voice of the reverse mortgage industry. NRMLA members agree to adhere to a strict Code of Ethics and Professional Responsibility.
About American Advisors Group
American Advisors Group (AAG) is the nation's leader in reverse mortgage lending. We are dedicated to helping American seniors convert a portion of their home equity, a largely untapped asset, to help fund their retirement needs.
AAG is a proud member of the National Reverse Mortgage Lenders Association (NRMLA). To learn more about American Advisors Group and reverse mortgage loans, please visit the company's website at www.aag.com.
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American Advisors Group, NMLS #9392, 3800 W. Chapman Avenue, Orange CA 92868
SOURCE American Advisors Group