The fastest growing moving company in the Mid-Atlantic region, Able Moving & Storage, credits willingness to be different as major cornerstone of growth; sees reinvesting profits in change as key to continued success.
MANASSAS, Va., May 9, 2019 /PRNewswire/ -- Sporting double-digit growth in all of its divisions over the past several years, recognition from industry peers and media outlets, the highest customer service ratings in the industry, and with employee satisfaction at unheard of levels, Able has no problem continuing to spend money on being different.
"Checking off the boxes that are expected of us as movers in this industry is extremely important," says Able CEO Joe Singleton, "but increasingly more and more we are employing the expertise of consultants to keep us thinking outside of the box." (www.ablemoving.com)
Able recently unveiled its new age, dynamic You2 program which encourages employees to be the best they can be and rewards these efforts with medallions. The movement was identified, developed, and implemented organically, but the leadership team structure that made this possible was set in motion by Gary Corbett, founder of Group C Advisors.
"Companies that are willing to invest in change have always set the pace for the industries they are in," says Corbett, "and there are a thousand ways this is noticed by the customer."
Under Corbett's guidance Able will be rolling out a company-wide Wellbeing program this year, the likes of which has not been seen in the moving industry. Encompassing financial, physical, emotional, social, philanthropic, and career oriented components, it will be networked for all employees.
Who ever heard of a moving company hiring a consultant to evaluate their own move? Able did exactly this when moving their commercial division to its new home on Merritt Park Drive in Manassas.
Able Cofounder Jim Singleton views this information as invaluable. "What we learned from videotaping our practices, employee surveys, interviews, and small group discussions has made us a better mover," he says. "What better way to put ourselves in our customer's shoes?"
When a consultant's customer survey suggested to Able that their commercial customers found radio frequency identification (RFID) of interest, Able reached out to National Office Systems and immediately invested heavily in making it happen. Business secured recently from a large DC law firm was attributed to Able's ability to preserve document chain of custody, made possible by RFID.
Paying 50% of health insurance premiums for an employee's entire family is more than many companies along the toll road do for their employees, and Able also offers a matching 401k, 100% employer-funded profit sharing, and paid holidays and time off. The CEO of Able, Joe Singleton, makes time to have an annual 1 on 1 with every employee in the company to not only hear their concerns, but to listen to their ideas.
"Our family does not answer to what some other company is willing to pay for an employee or what they are willing to do for a customer," Singleton says, "We just don't make decisions that way and never will."