Accrete and New Era Technology Announce Strategic Partnership to Drive AI-Powered Digital Transformation

New Era's more than 20,000 customers around the globe will now have access to Accrete's innovative AI solutions through their trusted technology partner.

NEW YORK, Feb. 20, 2025 /PRNewswire/ -- Accrete, a leader in artificial intelligence solutions, has partnered with New Era Technology, a global managed service provider renowned for its innovative technology solutions, to deliver advanced AI-driven digital transformation solutions to enterprise clients across industries.

As part of this collaboration, New Era will offer Accrete's Nebula ITSM solution to transform clients' IT service management stacks into predictive engines for risk detection & incident remediation through the use of Expert AI Agents. By integrating Accrete's pioneering artificial intelligence capabilities with New Era's extensive service offerings, the partnership will enhance operational efficiency, streamline processes, and foster innovation among enterprise clients.

"New Era is at the forefront of digital transformation for its ~20,000 customers. To fully realize the ROI of Expert AI Agents in decision automation, organizations must transfer tacit domain knowledge into universal ground truth representations that can form the basis of advanced machine reasoning," said Prashant Bhuyan, Founder, CEO, and Chairman of Accrete, Inc. "New Era recognizes that customers need more than RAG-based search engines on top of siloed information. Our joint vision is to encode an organization's best judgement, expertise, ethics, and values into AI Agents that can instantly reason across complex information silos and make consequential, trustworthy decisions in real time, helping New Era customers gain the decision edge to dominate their respective industries."

Accrete's Nebula ITSM solution provides predictive insights for change tickets, automating root cause analysis and knowledge graphs for proactive and prescriptive incident and problem management. This reduces response times and Mean-Time-To-Repair (MTTR) for critical incidents while augmenting decision-making.

"Applying Accrete's Purpose-Built AI solutions to New Era's Global Service Delivery capabilities will continue to differentiate our offerings in the marketplace," said Jaie Solis, President of Enterprise Solutions Group at New Era Technology. "Accrete's Nebula ITSM solution brings expert AI agents into the realm of managed services, reducing uncertainty in problem-solving, enhancing the efficiency of on-site response, and improving customer outcomes."

For more information on Accrete's AI offerings, visit accrete.ai, and for more on New Era Technology, visit neweratech.com.

About Accrete

Founded in 2017, Accrete is a dual-use AI company that transforms how organizations process and apply knowledge. Accrete's advanced Knowledge Engines are decision automation platforms that dramatically scale human knowledge work through AI-powered Expert Agents. By unifying siloed data and domain knowledge, Expert Agents can reason, learn, predict, and enable better decision-making across sectors - from strengthening national defense to preventing IT incidents and identifying emerging social trends. Accrete's customers span the U.S. Government and private enterprises, including multiple Fortune 500 Brands.

About New Era Technology

New Era Technology is a global managed technology service provider. New Era serves as a trusted advisor to over 20,000 customers worldwide. Customers rely on New Era's seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, EMEA, and APAC. New Era provides solutions and services to diverse industries, including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.

Solutions and Services:

• Digital Transformation
• IT Managed Services
• Collaboration & Unified Communications
• Data Networking
• Cloud Services
• Professional Services
• Physical Security & Life Safety
• Cyber Security Services & Solutions

Contact: Marc Johnson, VP of Marketing, Accrete
Phone: 917-449-8267
Email: [email protected]

SOURCE Accrete