Hazard: The stair lift's seat post can separate from the main seat support, posing a fall hazard.
Remedy: Repair Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.
Consumer Contact: Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online at www.acornstairlifts.com and click on "Recall Information" for more information.
Units: About 34,500
Description: This recall involves Acorn brand motorized stair lifts with the model name Acorn Superglide 120. The stair lifts are mechanical chairs that are installed on residential staircases to transport people with reduced mobility up and down stairs. The following versions of the Acorn Superglide 120 are being recalled: Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, and Acorn Slimline Stairlift. The recalled stair lifts were manufactured between March 2007 and March 2011 and have serial numbers between 110101209781 and 110202352678. For all of the recalled stair lifts, the name "Acorn Superglide 120" and the serial numbers are located on a silver label on the stair lift's carriage body cover and on the underside of the steel footrest.
Incidents/Injuries: Acorn received two reports of incidents of the seat post separating from the main seat support and resulted in deaths in the United Kingdom. There have been no reports of incidents or injuries in the United States.
Sold at: Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.
Importer/Distributor: Acorn Stairlifts Inc., of Orlando, Fla.
Manufactured in: United Kingdom
CPSC Consumer Information Hotline Contact us at this toll-free number if you have questions about a recall: 800-638-2772 (TTY 301-595-7054) Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime Call to get product safety and other agency information and to report unsafe products.
Media Contact Please use the phone numbers below for all media requests. Phone: (301) 504-7908 Spanish: (301) 504-7800