Action Planner 2.0 by Coyle Hospitality Group

NEW YORK, Sept. 1, 2011 /PRNewswire/ -- Coyle Hospitality Group, a market leader providing mystery shopping and market research services exclusively to hospitality companies worldwide, is pleased to announce the official launch of Action Planner 2.0, their online action-planning tool.  Developed for use in 2009, Action Planner 2.0 has reached its second iteration thanks to client-testing and feedback.  "Hotel quality assurance managers have needed a consistent and strategic method of turning guest feedback into action," said Jim Coyle, President of Coyle Hospitality.  "We started with a very flexible database program and asked our clients to use it. Their feedback is at the heart of how this program has evolved."  

The unique platform is linked directly to Coyle's proprietary InnsQore database and enables hotels to quickly assign action items and follow progress on various hotel service metrics and guest feedback.  The result is that hotels are able to eliminate repetitive defects, identify the best problem-solvers in the company, and improve guest satisfaction.  That knowledge is conveyed to all stakeholders, ensuring that the best practices and ideas are germinating at all levels of the company.

Action Planner 2.0 features include:

• Online database for easy access and complete transparency.
• Action items can be initiated from any guest feedback source.
• Intuitive hierarchy designed for assignment ease and ownership.
• Easy tracking of progress by department and manager.
• Auto-email notification and reminders for open action items.
• Summary reports to track compliance with deadlines and implementation.

Kate Ashton, Senior Vice President of Global Operations for Dolce Hotels & Resorts, whose team has been using the tool for over a year comments, "The Coyle Hospitality action planning tool has allowed us the opportunity to better understand where improvements are needed and be very specific with the action necessary to make those improvements.  We are very pleased with the results and appreciate Coyle's flexibility in working with us to perfect the tool."

Coyle's partnership with Dolce is an excellent example of how Coyle develops and implements quality assurance tools for hotels.  Coyle begins by seeking feedback, listening, and then working closely with clients to find the perfect solution.  "The hospitality industry is unique which often means that 'off the shelf' solutions are not a good a fit and software vendors are reluctant to invest without proof of concept," said Coyle. "When it comes to improving the guest experience, we see it as a privilege to leverage our data engineering strengths with hospitality industry innovators."

For more information regarding Coyle's Action Planner 2.0 or other Coyle programs, please contact us at 212-629-2083 ext.106 or request information online.

SOURCE Coyle Hospitality Group