Aegis Positioned as a Major Player in the IDC Marketscape: Worldwide Business Analytics BPO Services

Jul 18, 2014, 05:31 ET from Aegis Limited

MUMBAI, July 18, 2014 /PRNewswire/ --

Aegis Limited, a leading outsourcing and technology services company, today announced that it has been recognized as a Major Player in the IDC Marketscape: Worldwide Business Analytics BPO Services 2014 Assessment (doc #249299, June 2014). IDC Marketscape measures key strategy of a service provider success across two primary categories - capabilities and strategies.

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Among the key strength that acknowledge Aegis in this honor is its strategic and operational capability of embedding business analytics to transform an enterprise's customer insight into action and influence top line growth.

According to the IDC report - Aegis' analytics solution includes analysis of customer experience, sales, customer engagement, marketing, innovation, and collections across various touch points and a consumer experience scorecard to drive Customer Lifetime Value.

Sandip Sen, Global CEO, Aegis Limited, "We are pleased that IDC has recognized our areas of strengths in Business Analytics and identified Aegis as a Major Player. This recognition further acknowledges our capabilities in correlating and identifying customer patterns through business analytics that enables access to real time business information in a single window".

IDC Business Analytics BPO Marketscape research is designed to evaluate the quantitative and qualitative characteristics that define success in Business Analytics BPO services market. The evaluation criterion is based on the factors expected to be the most influential for success in the market in both the short term and the long term. Key success factors for business analytics BPO services vendor include: Talent management, Life cycle of Business Analytics services, Services Portfolio Strength and Vendor strategies.

The business analytics services at Aegis are bundled along with BPO solutions that include Customer Lifecycle Management, Financing and Accounting (F&A), Human Resources (HR), and Spend Management. The company has made investments across building Global Command Centers, Social and Digital Media Engagement Analytics, Enterprise Business Solutions, which further provides a strong proof of concept for its business analytical capabilities.

About IDC MarketScape: 

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

About Aegis 

Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 52 locations across 12 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate.  For more information, write to us at or visit

Aegis Media Contacts  

Aegis (Global) 

Danveer Bhasin, Associate Vice President, Marketing

Aegis Limited

Phone: +91 99301 35788


SOURCE Aegis Limited