AGC Networks and NICE Collaborate for Impact 2012 Customer Conference

Dec 04, 2012, 04:47 ET from AGC Networks

GOA, India, December 4, 2012 /PRNewswire/ --

The Key Theme of the Event was 'Impacting the Decisive Moment of Customer Service'

AGC Networks, one of the leading players in Solution Integration in India with their technology alliance partner NICE Systems, concluded the NICE-AGC Impact Conference 2012 on November 24, 2012 in Goa. The two-day conference brought together technology leaders of enterprises from across the BFSI and IT/ITes sectors. The NICE-AGC Impact Conference 2012 offered a common platform to AGC Networks and NICE for knowledge sharing, exposure to best practices and relationship building with business leaders and domain specialists. Together, the teams also provided live demonstrations of technologies at the forefront of the industry. The underlying theme of the event was 'Impacting the Decisive Moment of Customer Service'.

The sessions covered at the conference were:

  • Owning the Decisive Moment
  • Applications that Drive ROI
  • Anti-Money Laundering & Protecting Against Corporate Fraud
  • An Offer You Can't Refuse
  • Customer Care Goes Mobile
  • Transforming Your Service Center into a Profit Center
  • Driving Operational Efficiency in Your Contact Centre.

The two-day conference concluded with a panel discussion where customers shared their experiences related to the hot issue of Big Data. They discussed the shifts they have witnessed in regards to quantum of data being generated and challenges faced in managing it in their respective industry. In response, Arno Sybrandy, Director, Solutions Marketing, NICE Systems shared his experience on how enterprises are seeing it as opportunity and not challenge in some parts of the world. He detailed technologies and methodologies in managing large quantities of data and how it can also be monetised by taking simple steps in simplifying business complexities.

From AGC Networks, Mr. S K Jha, MD & CEO, AGC Networks familiarised the customers with the fact how 'Enabling Experience' lies at core of AGC Solutions and Processes. Alongside Mr. Jha, Mr. Sandeep Sharma, MD, South Asia-NICE, shared his thoughts on the criticality of Preparing, Shaping and Owning the Decisive Moment of each and every customer interaction as best customer management practice.

Commenting at the event, Mr. S K Jha said, "At AGC Networks, we believe in constant innovation. By combining the widespread industry expertise of our alliance network who are thought leaders with the knowledge and capabilities of our organisation, we decided to organise the NICE-AGC Impact Conference 2012. This according to me is a perfect platform to associate with customer centric organisations who are in constant lookout for continuous, rapid innovation that will create further opportunities for them as well as us."

Mr. Sandeep Sharma, MD, South Asia, NICE Systems said, "The full customer interaction management portfolio for the Indian market showcased at the event was very well received as companies continuously strive to be at the forefront of the latest technologies. The line-up of industry-leading presentations and customer success stories were able to empower the clients present to leverage Big Data in order to gain unique insights into customer interactions across multiple touch points."

Post event, Mr. Sandeep Sharma elated with success of event commented, "We are proud to have hosted this batch of senior customer delegate and are glad to have conceptualised this conference with AGC Networks. The event has been a success not just from participation or profile perspective, but also from the engagement opportunities we were able to create and customer appreciation we have received during these 2 days.

About AGC Networks:

AGC Networks Ltd. (BSE: 500463 and NSE: AGCNET) is a world class solutions integrator in unified communications, network integration, data center & virtualisation and enterprise applications domain. AGC has been delivering customised business solutions that help organisations accelerate revenue growth, increase market penetration, optimise operating costs and improve employee productivity, by embedding technology solutions in their business processes. It has always been committed to enabling superior customer experience and offering best returns on their technology investments. It partners with global leaders like Avaya, Juniper, NICE Systems, Aspect, Verint, HP, Polycom, Cisco, Microsoft, NEC, Sony, Plantronics, EMC, Dialogic, NetApp, Checkpoint and Jabra among others. AGC Networks is a subsidiary of Aegis Limited, an Essar Enterprise.

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About NICE Systems:

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analysing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE's solutions enable organisations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organisations in more than 150 countries, including over 80 of the Fortune 100 companies.

Primary Media Contact: Neelam Kapoor,, 91-9819730611

Secondary Media Contact: Sharon Tan,, 65-6501 1416