Air Canada Provides Update on Hurricane Irma

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Sep 12, 2017, 15:44 ET

Florida flights to resume Wednesday, September 13, 2017

MONTREAL, Sept. 12, 2017 /PRNewswire/ - With the passage of Hurricane Irma, Air Canada is resuming normal operations to affected destinations. Full service to Florida will begin on Wednesday, September 13 and regularly scheduled flights have started to operate to most Caribbean destinations.

We continue to monitor the situation to assess where additional capacity or flights may be required and our intent is to accommodate all customers wishing to travel. Additionally, a goodwill policy remains in effect for customers to delay or change flights without charge.

Florida

Preparations are underway to resume our full schedule to Florida on Wednesday September 13. (An Air Canada Express flight will operate to Jacksonville, Fla. on September 12). This includes service to Miami, Orlando, Fort Lauderdale, Tampa and the next regularly scheduled flights to Fort Myers on Friday, September 15, and Sarasota, on Saturday, September 16.

Customers are advised that aircraft are very full on outgoing flights from Florida and, while Air Canada is adding additional capacity, space may be limited initially. However, Air Canada is committed to add extra capacity in order to transport customers who wish to travel.

Cuba

Air Canada is resuming service to Havana Wednesday, September 13. Other destinations in Cuba remain cancelled with plans to resume services to most destinations in the coming days, subject to the safety and security of airports and infrastructure. The airports serving Cayo Coco and Santa Clara are presently closed until September 25, 2017.

Other Caribbean

Air Canada and Air Canada Rouge have resumed scheduled service to other destinations in the Caribbean. This includes the Dominican Republic and Guadeloupe since Saturday, September 9, and to Martinique, Haiti, Jamaica and Turks and Caicos since Sunday September 10th. Other flights that were disrupted in the Caribbean will resume as regularly scheduled.

In response to Hurricane Irma:

Since Tuesday September 5, Air Canada has operated a total of 30 additional flights, as well as larger aircraft with more seats, to bring over 7,000 customers home early from the affected areas including Antigua, Cuba, Turks and Caicos, Haiti, Dominican Republic and Florida.

Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.

If your travel is affected, you may contact Air Canada Reservations to change your flight to another date free of charge. If you purchased your ticket with Air Canada Vacations, please contact them directly. Details and a list of airports impacted are available on aircanada.com: https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates.html#/20170904

About Air Canada

Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2016 served close to 45 million customers. Air Canada provides scheduled passenger service directly to 64 airports in Canada, 57 in the United States and 95 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,300 airports in 191 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax, which also named Air Canada the 2017 Best Airline in North America. For more information, please visit: www.aircanada.com, follow @AirCanada on Twitter and join Air Canada on Facebook.