Airservices Managing Air Traffic Controller Fatigue-Related Risk

MELBOURNE, Australia, February 5, 2013 /PRNewswire/ --

Airservices has introduced workforce planning software from leading Supply Chain Planning and Optimization solution provider, Quintiq, to assist in fatigue-related risk management of its Air Traffic Controllers (ATCs) to be used as a decision-making tool for shift rostering.

Airservices is the nation's Air Navigation Service Provider and is responsible for ensuring that ATCs are able to safely manage over 11 per cent of the world's airspace, which includes more than four million flights carrying over 80 million passengers per year.

Executive General Manager Air Traffic Control, Jason Harfield said, "This new tool will greatly assist our decision making around fatigue-related risk and its management. The software design, developed by Airservices and its fatigue-risk management consultants, Integrated Safety Support, has enabled Quintiq to deliver a high standard of software, which is aligned with our requirements".

The fatigue-risk related management tool represents the second phase of a broader rostering solution for Airservices' approximately 1000 ATCs who work from two major centres in Melbourne and Brisbane, four terminal control areas, and 28 control towers at international and regional airports all over the country.

The fatigue-risk management solution uses Quintiq's Workforce Planner to provide a means of assessing and recording of controls which then assists Airservices mitigate fatigue-related risk in relation to potential shift assignments.

The Quintiq Workforce Planner provides the management of Airservices with a better tool to support its current, complex decision-making process around fatigue-risk, and its management. The system integrates and automates a two-phase, six-step process to ensure that rostering rules are adhered to and potential risks are identified. Management are then in a better position to make risk mitigating judgments and to sign off on those decisions.

Paul Shepherd, Director of Quintiq Australia and New Zealand, commented, "We are proud to have brought this project in on-time and under budget as well as jointly given Airservices a quality solution. The relationships formed between Quintiq and Airservices staff has been crucial to the process."

About Airservices

Airservices is a government-owned corporation providing safe, secure, efficient and environmentally responsible services to the aviation industry.

It was formed in July 1995 when the Civil Aviation Authority was split into two separate government bodies: Airservices and the Civil Aviation Safety Authority.

Airservices has responsibility for:

• airspace management
• aeronautical information
• aviation communications
• radio navigation aids
• aviation rescue and fire fighting services.

About Quintiq

Quintiq's fatigue-risk related management tool for Airservices has been shortlisted in the Service Provision category for a   prestigious IHS Jane's ATC Award in 2013. The awards will be announced on 11 February in Madrid, before the inaugural World ATM Congress , operated by CANSO (Civil Air Navigation Services Organization), in association with ATCA (Air Traffic Controller Association). Quintiq will be at World ATM Congress exhibition on stand 1051.

Quintiq's revolutionary Supply Chain Planning and Optimization (SCP&O) platform enables enterprises to improve efficiency at every stage of the supply chain journey. It powers end-to-end planning and optimization of personnel, resources and processes in a single planning environment, across all planning horizons. Many of the world's largest and most successful enterprises rely on Quintiq to achieve their business goals, strengthen their competitive advantage, and create new revenue streams.

Established in 1997 and growing rapidly, Quintiq has a global presence with dual headquarters in the Netherlands and the USA, a global development center in Malaysia, and offices around the world. Quintiq's software is in use at over 500 locations in 78 countries around the world.

For more information, visit http://www.quintiq.com or follow @Quintiq on Twitter.

More information
Quintiq
Charlotte Poh 
Global Marketing Communication Manager 
T:  +31-73-691-07-39
E:   [email protected]

SOURCE Quintiq