Akibia's Cisco Support Service Improves Network Uptime and Reliability for Global Organizations

Akibia Expands Multivendor Support Services Enabling Companies to Consolidate Data Center, Network and Security Infrastructure Support While Reducing Costs 25-40%

Jun 09, 2010, 08:00 ET from Akibia, Inc.

WESTBOROUGH, Mass., June 9 /PRNewswire/ -- Today Akibia, the leading independent provider of data center, network and security solutions, announced 24x7 support for Cisco networking solutions.  

With network availability and reliability as top concerns for remote employees, global organizations require experienced, dependable network infrastructure support services that maximize uptime and performance. Akibia provides best-in-class support for Cisco routers and switches, enabling companies to achieve their network uptime goals, while significantly reducing their ongoing Cisco maintenance costs.

Akibia's portfolio of Cisco support solutions and flexible service level agreements (SLAs) ensure customers are able to customize their support options based on a number of factors including business goals, the criticality of individual systems, and whether they seek to extend the life and maximize the investment of existing, well-performing systems.

In addition to providing support for Cisco infrastructure, Akibia also supports mission-critical data center systems including Sun Microsystems, Hewlett-Packard, IBM, Dell, EMC, and NetApp, as well as network and security infrastructure from Blue Coat, Check Point, Citrix, Extreme Networks, Riverbed and Juniper.  By consolidating infrastructure support with Akibia, companies benefit from a single point of contact -- ensuring superior customer service, reduced administrative burdens, stronger relationships with their support provider and additional cost savings.

Akibia's flexible and innovative approach to providing support allows significant customization to suit each client's specific requirements.  Akibia's Support Services provide the following benefits to its customers:

  • Focus on Service -- Founded as an independent services provider, Akibia's cumulative knowledge, expertise, experience and best practices supporting high-availability infrastructure enables the company to deliver the highest standard of service and support to its clients.
  • Faster Resolution -- Akibia's solution-oriented approach is to diagnose and resolve all technical support issues as efficiently as possible for its customers -- maximizing the availability of the client's data center, network and security infrastructure. The Akibia technical support center is available 24x7 and is staffed by industry and vendor certified engineers. Akibia's call answer time is less than 19 seconds, and the engineers do not use voicemail or scripts. Dedicated engineers know the customer's environment and respond quickly with solutions to the client's support issues.
  • Experienced, Knowledgeable Support Engineers -- Akibia's industry certified engineers average over ten years of experience in the field. Because Akibia is often responsible for supporting multiple systems and platforms within the customer's environment, the engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.

"Like all of our support offerings, our Cisco support solution is premised on delivering exceptional quality of service and empowering the customer with significant flexibility in support options," said Tom Tucker, President of Akibia. "Akibia works with each customer to create a unique support plan that fits their specific needs. Our focus on support, and our proven best-practices and methodology for delivering excellent service ensures we are able to provide improved performance and service levels at 25-40% less cost than the OEM."

About Akibia, Inc.

Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with our customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe.

SOURCE Akibia, Inc.