NORTHBROOK, Ill., March 14, 2016 /PRNewswire/ -- Allstate Insurance Company today announced that Glenn Shapiro is joining Allstate as executive vice president, Claims, effective April 4. After 14 years of dedicated service to Allstate, Michael J. Roche, executive vice president, Claims, has announced his decision to retire, effective June 10.
Shapiro brings more than 25 years of industry experience to Allstate, most recently serving as executive vice president and chief claims officer for commercial insurance at Liberty Mutual Insurance. Shapiro held numerous leadership positions at Liberty Mutual, including president of Liberty Mutual's managed care business and chief claims officer for the company's Safeco Insurance subsidiary. Prior to Liberty Mutual, Shapiro was chief claims officer for The Hartford Life Insurance Company.
"Glenn has an outstanding track record of success leading large-scale claims operations and driving continuous performance improvements," said Matt Winter, Allstate president. "Glenn's existing relationships in the industry, coupled with his collaborative, innovative way of thinking, will allow the team to continue exceeding the expectations of our customers."
During Roche's tenure, he successfully created a faster and more efficient customer experience and modernized Claims operations at the company. Roche contemporized the Claims experience through customer-friendly mobile and self-service innovations.
"I would like to thank Mike for his leadership since joining the company 14 years ago, and wish him all the best in the future," said Winter. "Mike was instrumental in guiding the Claims organization through significant change to improve customer satisfaction, employee engagement and operational effectiveness."
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer, protecting approximately 16 million households from life's uncertainties through auto, home, life and other insurance offered through its Allstate, Esurance, Encompass and Answer Financial brand names. Allstate is widely known through the slogan "You're In Good Hands With Allstate®." The Allstate brand's network of small businesses offers auto, home, life and retirement products and services to customers in the United States and Canada. In 2015, The Allstate Foundation, Allstate, its employees and agency owners gave $36 million to support local communities. Allstate employees and agency owners donated 250,000 hours of service across the country.
SOURCE Allstate Insurance Company