Alpine Access Doubles Size of Company in Fourth Quarter

Rapid Expansion Testifies to Mainstream Adoption of Onshore Work-At-Home Call Center Model

Mar 02, 2011, 06:30 ET from Alpine Access

DENVER, March 2, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the fourth quarter of 2010 with revenue growth of 92% over the prior year. On a sequential basis, revenue was up 73% over the third quarter of 2010. Rapid and continued adoption of the company's "homeshore" solution by leading Fortune 500 brands resulted in Alpine Access ending the year with more than 40 client programs.

Alpine Access' success in the most recent quarter was a result of continued expansion with existing client partnerships, as well as several multi-year deals with new accounts. Contract wins in the fourth quarter included:

  • Account management and customer service support for a Fortune 1000 healthcare services company and one of the nation's largest managed care organizations;
  • Inbound customer service for one of the world's largest affinity membership organizations; and,
  • Virtual contact center consulting for one of the country's ten largest cable and broadband providers.

In addition to achieving exceptional revenue growth and new client signings, Alpine Access was also a major contributor to job creation in the U.S. Over the course of the past year, Alpine Access hired 1,100 new employees, including more than 100 managers and supervisors. The company ended the year with more than 4,500 employees in 1,700 communities across the country, and now has operations in 40 U.S. states.

"Alpine Access' impressive fourth quarter results provide further evidence that virtual contact centers offer an extremely compelling business model," commented Michael DeSalles, principal analyst with Frost & Sullivan. "The overall value provided by an at-home workforce is driving explosive growth in the virtual contact center market. Alpine Access' contribution to job creation is also worth taking note of and makes perfect sense in today's economy."

Alpine Access' ongoing expansion stands in stark contrast to the prolonged contraction of the onshore brick-and-mortar contact center industry. Based on published financial results from publicly-traded companies in the sector, facility-based providers experienced double-digit revenue declines in the fourth quarter.

"I am extremely proud of our team's accomplishments in the past year, as few companies in the U.S. have been able to demonstrate the type of growth we achieved," said Christopher M. Carrington, President and CEO of Alpine Access. "While others in the industry remain focused on migrating work to low-cost offshore locations, we have shown the unmatched value of a highly-skilled and professional domestic workforce. Companies in a wide range of industries continue to embrace Alpine Access' onshore work-at-home model due to our ability to cost-effectively improve the quality, efficiency, flexibility, and security of their customer interactions."

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Alpine Access has more than 4,500 employees and offers a full suite of services, including outsourcing, consulting, recruiting and training. Recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at or call 1-866-279-0585.

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Chris Carrington

SOURCE Alpine Access