Alpine Access Expands its Colorado Presence With New Technology and Operational Excellence Lab

DENVER, May 9, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced the opening of its new Technology & Operational Excellence Lab. The new facility will complement Alpine Access' downtown Denver headquarters by providing a location dedicated to driving innovation, improving operational efficiencies and supporting its extensive technology infrastructure.

"Alpine Access is a perfect example of the entrepreneurial spirit we have in our great state," said Matt Cheroutes, director of communications for the Colorado Office of Economic Development and International Trade. "It is through companies like Alpine Access that Colorado continues to demonstrate that we are a pro-business, pro-growth state and this company is proof that with vision, persistence and teamwork, success is achievable."

The need for the new 22,000 square-foot facility located in the North Denver Technology Center area is a result of Alpine Access' recent international expansion into Canada as well as spiking demand for its virtual call center services from Fortune 500 companies and other industry heavyweights.  The new lab will house the company's foundational operations including:

• Information Technology and Security
• Support Operations for over 5,000 home-based customer care professionals
• Business Intelligence and Analytics
• Continuous Improvement Process Management (CIPM)

"Alpine Access is proud to be based in Colorado, bringing jobs to the community and doing our part to further stimulate the state economy," said Christopher M. Carrington, president and CEO of Alpine Access. "Our ability to bring the value of the at-home model to a wide-range of industries has led to incredible growth and we anticipate even further success over the next few years. The company currently employs over 520 Coloradoans and is seeking another 50 extraordinary professionals to immediately join the Alpine Access team."

Alpine Access continues to transform how and where the world works and learns. Their virtual business processes include outsourced home-based contact center solutions, SaaS-based e-learning capabilities, a virtual recruiting platform and consulting services.

Alpine Access' Technology & Operational Excellence Lab is located at 600 S. Syracuse St., Suite 101, Denver, CO 80237.  To learn more about specific employment requirements or to apply, please visit the Alpine Access website at www.alpineaccess.com.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies.  With more than 4,500 professionals in the U.S. and Canada, Alpine Access was recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access' clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. Visit www.alpineaccess.com or call 1-866-279-0585 for more information.

SOURCE Alpine Access