Alpine Access Named #1 Contact Center and CRM Outsourcer by Black Book of Outsourcing

DENVER, Sept. 29 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced that Datamonitor Group's 2010 Black Book of Outsourcing report has named the company the number one Contact Center and CRM Outsourcer globally for customer satisfaction.

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The Black Book of Outsourcing report is widely recognized as the leading independent benchmark for customer satisfaction with outsourcing organizations. The 2010 survey evaluated 2,751 providers based on over 12,000 responses from users and purchasers of outsourcing services, making it one of the few honors that recognizes companies based solely on the customer perspective.

"We are extremely pleased that our clients have rated us the #1 Contact Center and CRM Outsourcer globally," said Chris Carrington, Alpine Access' President and CEO. "The award is an incredible achievement and is a testament to the exemplary service and dedication our employees put forth day-in and day-out. It also is a reflection of the value, quality of service, and partnership philosophy we bring to each and every client, and we are honored that our clients have recognized us for serving as a positive extension of their brand."

In this year's Black Book of Outsourcing survey, customer satisfaction was assessed using nine performance criteria: requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, problem resolution, corporate reputation, skills and resources, and future orientation. Alpine Access was one of the only Contact Center and CRM Outsourcers to be highly-ranked in every single category.

"Alpine Access has earned the distinction of being one of the most customer-respected outsourcing service companies in the world," said Eamonn Kennedy, research director at Datamonitor's Black Book of Outsourcing. "In addition to being the overall highest-rated Contact Center and CRM Outsourcer, Alpine Access also received top honors in the areas of requirements awareness, skills and resources, and future orientation. This achievement was accomplished by consistently delivering the highest quality of service and their clients clearly respect them as a valued business partner."

The top rankings Alpine Access received from the Black Book of Outsourcing can be attributed in large part to the benefits of the virtual contact center model. With no geographical barriers, Alpine Access has access to the largest talent pool in the nation. This allows the company to hire the top 2% of all contact center agents who are then scientifically matched to individual programs based on unique client-defined criteria. As a result, Alpine Access provides clients with the ability to more effectively acquire, serve and retain valuable customers at a 25% cost savings compared to brick-and-mortar operations.

About Alpine Access

Alpine Access pioneered the virtual, employee-based, contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Known for innovation, operational efficiency and results, Alpine Access has employees in over 1,300 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Alpine Access' client base represents more than ten of the Fortune 100 companies in the communications, technology, financial services, retail, and travel industries. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington

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SOURCE Alpine Access