CALGARY, Alberta, Sept. 27, 2011 /PRNewswire/ -- Alpine Access Canada, the premier provider of virtual contact center solutions and services, today announced it has hired John Sneed to lead the company's Canadian expansion efforts. Sneed will serve as Alpine Access' Canadian Country Manager and is based in Toronto, Ontario. In this position, Sneed will direct all client relations, business development and workforce management for the company's Canadian-based operations and programs.
"John has extensive experience managing on-shore contact center operations in Canada," said Christopher M. Carrington, president and CEO of Alpine Access. "His proven ability to implement strategic plans and develop high performing teams will be indispensible as Alpine Access continues to bring the highest level of service to its Canadian clients through the use of our unique virtual home-based workforce."
Sneed comes to Alpine Access from Capgemini, a $10 billion multinational corporation. As Principal & Senior Director of Outsourcing Services and was most recently based in Guatemala City, leading its operations and programs. He handled the country's largest clients and grew near shore operations 200% to over 600 employees within one year. Additionally, Sneed successfully managed over 2,000 resources in a 12-month period, while delivering 30% operational cost savings. Prior to Capgemini, Sneed held multiple executive-level positions at Stream International, a global business process outsource (BPO) service provider specializing in large customer relationship management services.
"Companies around the globe are looking for ways to lower costs without sacrificing service quality from their call centers," said John Sneed, Country Manager for Alpine Access. "With Alpine Access' at-home model, they can improve operational efficiency, while increasing customer satisfaction and loyalty. Bringing this outstanding business value to Canadian businesses is an incredible opportunity and I'm looking forward to contributing to the success of this innovative market leader. I believe the "Canada for Canada" business model will be a winning solution for our clients' needs."
Sneed graduated Cum Laude from Worcester State College with a B.S. in Computer Science and Mathematics. He is a member of the International Customer Management Institute and Worldwide Contact Center Professionals.
About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through over 4,500 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based recruiting and eLearning platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.
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SOURCE Alpine Access