Amdocs Delivers Major BSS and BI/DW Transformation at Globe Telecom

Under a seven-year managed services engagement, Amdocs assumes full IT responsibility for Globe's business support systems (BSS), business intelligence (BI) and data warehouse (DW) and policy management; rapid implementation of project belies its scope and complexity

Apr 30, 2013, 16:05 ET from Amdocs

ST. LOUIS, April 30, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the go-live of a major transformation program at Globe Telecom, representing one of the largest and fastest transformations in the industry and a market-first in the Asia Pacific region due to the project's complexity and scope. Globe Telecom is one of the largest service providers in the Philippines and a subsidiary of Ayala Corporation and the SingTel Group.


Acting as the prime systems integrator for this seven-year transformation and managed services engagement, Amdocs is responsible for the entire transformation and ongoing IT management and operations of Globe Telecom's business support systems (BSS), business intelligence (BI), data warehouse (DW) and policy management systems, as well as legacy systems which are being gradually retired.  As a result, Globe will be able to create a differentiated and consistent customer experience across all channels, shorten time to market for new offerings, drive service uptake and revenues, and reduce operational cost. 

As part of this transformation program, Amdocs will manage and consolidate more than 200 legacy systems across all of Globe Telecom's lines of business onto a single BSS platform to provide Globe with a 360-degree view of the customer, simplify business processes, offer bundled and innovative offers rapidly, as well as achieve operational efficiencies.  Today's go-live announcement marks a significant project milestone with the successful migration of Globe's postpaid customers to the new BSS platform.  Migration of prepaid customers will take place later this year.

"The convergent integrated platform provides a unified customer view across all lines of business (postpaid, prepaid, wireline, broadband) as well as a single data source for advanced reporting, executive dashboards, analytics and strategic decision making. We are now able to act in real time, target customers and customer segments with innovative and differentiated offers and bundles, and leverage our operations efficiently to increase revenues and reduce customer attrition," said Ernest Cu, president and chief executive officer at Globe Telecom. "We have gained significant value from Amdocs assuming full responsibility of our systems and operations and managing our data lifecycle ‒ from the end-to- end management of the BSS system, where the data is created, to the BI and DW system where the data is analyzed."

"This project involves the transformation and managed services of BSS and BI/DW in parallel, which makes for a project of high complexity.  The success of the project and the remarkable speed with which it was implemented are testament to Globe's commitment to deliver on its cutting-edge customer-centric strategy;  Amdocs' experience and know-how gained from delivering some of the industry's largest transformation projects, and our expanded services capabilities," said Yoav Zaltzman, division president for the Asia Pacific region at Amdocs.  "With Amdocs as the prime systems integrator for the entire project and as the managed services provider responsible for some of Globe's most critical business systems and processes, Globe has a single point of accountability and can focus on areas that are core to its business – the customer experience and service innovation."

As demonstration of Amdocs' strategic commitment the Asia Pacific region, Amdocs recently opened a regional development center in Manila, Philippines combining world-class operations with local support and expertise for this and other managed services projects in the area.

In a further development, Globe Telecom has also selected the Amdocs Policy Controller to monetize advanced data services.  The Amdocs policy control solution will be integrated with the Amdocs BSS platform to support a range of use cases, including bandwidth management, fair-usage control, and bill-shock prevention.  Amdocs Policy Controller will also enable the launch of innovative new services, such as data bundles across multiple lines of business and dynamic payment methods with variable spend limits, to enhance the customer experience and boost customer loyalty.

According to their recently published "Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis," Stratecast named Amdocs the top vendor in the 2012 policy rules market.

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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.

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Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our Form 6-K furnished for the first quarter of fiscal 2013 on February 12, 2013.