Amdocs Positioned in Leader's Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs

Evaluation based on ability to execute and completeness of vision

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Nov 13, 2014, 06:00 ET

ST. LOUIS, Nov. 13, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that that it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs (communications service providers)^[1]. IRCM covers all transaction-charging processing requirements, regardless of product, service, delivery method, customer type or payment method. It includes a set of integrated customer-facing and network-facing solutions that support customer acquisition, retention and monetization functions.

The Gartner report evaluates 19 vendors with solution suites providing customer care, order management, billing, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions.

According to Gartner, Leaders are vendors that would normally be included on shortlists for IRCM solutions for large and midsize CSPs worldwide:

perform profitably, grow their revenue and have a presence in all major markets
demonstrate functionality that is above average, and their technology and scalability are leading-edge
engage in innovative projects and activities, carefully listening to their customer base
are engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and direct their R&D resources and investments accordingly

"We believe Gartner's recognition of Amdocs' leadership position reflects the strength of our products, our ability to deploy innovative solutions, and our sustained investment in areas around core-IRCM," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "Amdocs' investments in big data analytics, multichannel enablement and customer experience solutions allow for deeper integration of IT with the network, providing real-time customer insights enabling advanced customer experience management."

Amdocs' customers include some of the world's largest service providers, spanning fixed and mobile carriers, and cable operators. 2014 customer wins in the area of IRCM include Bell Canada, Sprint; Telefonica Chile and Peru, Telefonica Argentina, Telkom SA (South Africa), FET (Taiwan), Cellcom Israel; Telekom Austria and T-Mobile Czech Republic.

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About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.

Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11, May 15 and August 18, 2014.

^[1] Gartner "Magic Quadrant for Integrated Revenue and Customer Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Kamlesh Bhatia, 20 October 2014.

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